40 - Rooms - Supervisor, Front Desk

Job Posting: Front Desk Supervisor

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Desk Supervisor

About Magnolia Hotel

Pegasus, the Flying Red Horse, shines as a vibrant icon from atop Magnolia Dallas Downtown, formerly the Magnolia Petroleum Company Building, one of the city's most revered structures. Built in 1922, this 400-foot high, 29 story structure was the first high-rise in the United States to have air conditioning and the city's first skyscraper. Experience the luxury of pure hospitality nearby to everything to everything you want to see and do throughout your stay in Dallas.

You should join our team if you believe...
• That people come first and that our curators are the driving force behind our success.
• In joining an organization that cares about and supports your career growth and development.

- In providing leadership and guidance to the front desk team is

You're a great fit for this role if you...
• Have a passion for delivering an elevated guest service experience.
• Always look for that "something extra" that will surprise and delight our guests.

Responsibilities:
• Supervises front desk staff to insure smooth and efficient operation during the assigned shift.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement.
• Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
• Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.

We're excited to have you join us because...
• You have experience in the hospitality industry

- Two years combined prior front desk and supervisory experience

You have ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know...This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Office Manager

You should join our team if you...
• Believe in a service and delivery experience that encompasses all 5 senses.
• Have a winning mindset and believe that you are the owner of your success.
• Want to work for a company that understands that life is in the details and every touchpoint matters.
• Embrace exploration and have a desire to learn and create.
• Want to be involved in a storytelling experience, from our Experience Curators to our guests.

You're a great fit for this role if you love...

Providing excellent customer service and service recovery when necessary, resolving guest relations problems skillfully with a willingness and desire to understand guest's viewpoint
• Hiring, training front office curators
• Promoting teamwork among all management and staff

We're excited to have you join us because you...

Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Professional appearance and mannerism.
• Supervisory and performance management skills.
• Strong communication skills, both verbally and written.
• Accounting and organizational skills.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Technical knowledge of Front Desk operations.
• Knowledge of Ohio, Columbus and surrounding communities.

Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know...This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.