Director of Operations

Benefits:

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Company car

Dental insurance

About the Role

As FIS Director of Operations you will be responsible for leading a large team, solving complex operational challenges, and ensuring projects are executed efficiently and at a high standard. You’ll serve as the critical link between planning and execution—setting expectations, holding teams accountable, and making decisions that move the business forward.

You’re expected to lead from the front, not wait for direction.

Core Responsibilities

Lead all General Managers and operational team members in the field

Monitor workroom readiness, staffing, schedule integrity, customer communication, and installer support

Drive accountability through scorecards, inspections, reports, and direct field follow-through

Identify operational breakdowns early and create corrective action plans

Serve as the direct operational voice to the President on field conditions, risks, and performance needs

What You’ll Do

Take full ownership of operations and team performance

Lead, manage, and hold accountable a high-volume installation team

Identify inefficiencies and implement immediate and long-term solutions

Develop and execute action plans across multiple departments

Resolve complex customer and operational challenges with confidence

Establish structure, improve workflows, and drive consistency

Monitor performance metrics and align operations with revenue goals

Foster a culture of accountability, urgency, and teamwork

What You Bring

5+ years of operations or management experience (construction or installation environments strongly preferred)

Proven ability to step into leadership roles and produce results quickly

Strong decision-making skills and the confidence to act without constant oversight

Experience managing teams in fast-paced, high-volume environments

Solid understanding of performance metrics, forecasting, and operational efficiency

Bachelor’s degree or equivalent experience

Valid driver’s license and reliable transportation

Availability for rotating Saturday mornings

Ability to pass a background check Forklift certification is a plus—we’ll provide training if needed.

What We Offer

Company vehicle and company-issued phone

Health, dental, and vision insurance

401(k) with up to 6% company match

Paid time off that increases with tenure

Stable, growing company with long-term opportunity

Who Succeeds Here

This role is best suited for someone who:

Takes initiative without being asked

Is comfortable making decisions and owning the outcome

Brings structure to fast-moving environments

Leads with confidence, clarity, and accountability