Director of Operations

Director of Operations Community Management ServicesCompany: Inframark — Community Management ServicesReports to: VP, OperationsIndustry Context: Community Management Services industryAbout the RoleInframark Community Management Services provides management services to clients in Florida, Texas and Arizona. Our clients in Florida include homeowner associations, Community Development Districts under Chapter 190 — special districts governed by elected Boards of Supervisors that finance, construct, operate, and maintain community-wide infrastructure such as roads, stormwater systems, and amenities. The Director of Operations will have P&L and operational leadership of multiple departments within the business to ensure consistent, compliant, high-quality service delivery across the business portfolio. This is a hands-on operating leadership role: building cross-functional alignment among department heads, owning portfolio-wide performance, and serving as the VP's operating partner on growth and service quality.Key ResponsibilitiesLead and align multiple department leaders into a single, coordinated operating teamOwn end-to-end service delivery across the CDD portfolio: district governance support, field/maintenance execution, amenity operations, and administrative/records complianceEnsure compliance with Florida Chapter 190 governance requirements across all managed districts (Board meetings, records custodianship, public records requests, election cycles)Partner with Business Development and Department Leaders on new client wins, RFP responses, and onboarding of newly formed or newly awarded districtsSet portfolio-wide performance standards and KPIs for management, maintenance, field services, and amenity operations; hold department heads accountable to themOwn budget and fiscal performance across the various departments in partnership with all Department leadersResolve cross-departmental bottlenecks Serve as an escalation and resolution point for client concernsReport KPI performance, compliance risk, staffing needs, and growth pipeline to the VPPreferred QualificationsOpen to candidates from outside the CDD/community management industry — strong operations leadership in another multi-site, multi-department, or regulated-services environment is valued as much as sector-specific tenure8+ years in operations leadership overseeing multiple departments, functions, or business units — property/facilities management, hospitality, healthcare operations, municipal services, utilities, or similar multi-site industries all translate well3–5+ years leading multiple functional leaders or department heads (not just individual managers or single-site supervisors) in a multi-disciplinary operations structureExperience owning P&L or budget performance across a multi-department or multi-site organizationDemonstrated ability to manage through department heads rather than direct field execution — a true second-layer operating leaderComfortable serving as a senior escalation point in front of executive leadership, governing boards, or key clients/stakeholdersComfort operating in a regulated, public-facing, or governance-driven environment; specific experience with Florida Chapter 190 CDD governance (Board of Supervisors relations, public meetings, records/compliance administration) is a strong plus but not required — this can be developed on the jobPreferred / DifferentiatorsPrior experience specifically managing a CDD services organization with separated functional departments (vs. a generalist property/community manager background)Experience supporting or partnering with Business Development on new client capture and onboarding processExperience integrating acquired or newly awarded clients into standardized operating processesTrack record building shared standards/KPIs across previously siloed departments JobFamilyMUDSPayTypeSalary