Business Analyst Lead

Job TitleDevelopment Sciences Informatics is seeking a talented and experienced Informatician to lead application support efforts.Development Sciences (DevSci) is a translational science organization that plays a critical role in Genentech Research and Early Development as well as late stage development of our products at Roche. DevSci supports drug discovery and development projects across all therapeutic areas from discovery to launch and beyond. We are poised at a unique time when large volumes of complex and varied internal and external data needs to be readily accessible to ensure that swift interpretation and decision making can occur. These data impact decisions in ongoing preclinical and clinical programs, and provide key knowledge to inform new target discovery. DevSci Informatics is accountable for leading the strategy and execution around data lifecycle management, data standards, analytics infrastructure, ongoing data operations and informatics systems.Major Responsibilities:Application expert for a Pharmaceutical Assay Registration SystemTroubleshoot and resolve end user support issuesEnhance support model and manage support tickets in ServiceNowDevelop system documentation, user manuals, training decks, confluence pages and other documentation necessary to support applicationConduct trainings and user group meetings for supported applicationAdministration activities in assay registration applicationGather feedback from application end users and integrate into requirement backlogCommunicate to end users about application updates and new feature rolloutsWho You AreYou’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.Competencies and Qualifications:Can independently manage activities associated with application supportExperience with ServiceNow, Confluence, gSheets, Jira, SmartsheetsExperience with software development lifecycles, agile methodologies and DevOpsWorking knowledge of scientific research application development cycles and data management principlesStrong team player skillsExcellent people and communication skills.Experience with Assay Registration Systems or similar class of scientific softwareScientific degree with 5 or more years of relevant experience. Advanced degree is a plus.