Head of Field Service

Job Family: Electrical Products

Req ID: 509959

At Russelectric®️, a Siemens business, we are dedicated to designing and building custom power control systems and equipment that meet the stringent performance and reliability requirements of critical facilities such as Data Centers, Telecommunications, and healthcare. Founded in 1955 by Raymond G. Russell, Russelectric®️ has grown into one of the world's most respected manufacturers of automatic transfer switches and power control systems.

As part of Siemens, a global leader in technology and innovation, we continue to uphold Raymond Russell's legacy of excellence and reliability. Together, we are committed to advancing the future of power control solutions, ensuring that our customers receive the highest quality products and services.

Join us in our mission to deliver cutting-edge technology and maintain the highest standards of performance and reliability in the industry. Learn more about our solutions here:

Transform the everyday with us!

We are looking for Head of Service. This position will be based in Hingham, MA or Atlanta, GA, with possible remote flexibility for candidates located on the East Coast.

This role is responsible for leading the field service business across North America, including P&L ownership, field service operations, and service growth strategy. You will drive profitable growth, optimize operational performance, and lead a multi-layered organization supporting critical infrastructure customers. This position plays a key role in advancing digitalization initiatives and scaling service capabilities for continued expansion.

You’ll make a difference by:

• Leading the field service organization with responsibility for P&L performance, including revenue, profitability, utilization, and aftermarket growth

• Driving operational excellence across field service teams, optimizing productivity, workforce utilization, and service delivery outcomes

• Developing and executing service strategies that support business growth, portfolio expansion, and long-term market competitiveness

• Leading a cross-functional organization including service operations, sales, training, and technical teams to deliver consistent performance across North America

• Partnering with product management, operations, and strategy teams to align service initiatives with broader business objectives and innovation efforts

• Advancing digitalization and business transformation initiatives to modernize service delivery and improve customer outcomes

• Building workforce capability through training, safety programs, and long-term talent development to support future growth

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in Business, Mechanical Engineering, Electrical Engineering, or related field (or additional 4 years of experience plus the following)

• 15+ years of experience with the following:

• Electrical service, field service operations, or related service-based business leadership

• Full P&L responsibility, including revenue growth and profitability management

• Service strategy development, operational optimization, and scaling service organizations

• Working within highly engineered product environments such as electrical distribution or similar industries

• Interpreting technical drawings, specifications, and industry standards while leveraging data for decision-making

• 5+ years of experience leading matrixed organizations, including managing other leaders

• 30% travel required, with higher travel expected during onboarding to support regional team engagement

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Experience in electrical distribution, backup power systems, data center operations, or large-scale service environments

• Background working with automatic transfer switches, paralleling switchgear, or similar technologies

• Experience driving large-scale business transformation, digitalization, or service modernization initiatives

• Strong collaboration experience within matrixed organizations, partnering across operations, product management, and strategy teams

145,156 248,839 20%

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services