Service Advisor- Bourbonnais

Service Advisor Position

Toyota/Cadillac Dealership is looking for an experienced Service Advisor in Bourbonnais, IL.

The Service Advisor works with customers to schedule service work, communicate any additional services needed, and facilitate repair work. Service Advisors also handle the administrative and customer relations aspects of service department operations. A Service Advisor will need to have the ability to interpret customer concerns and comments for the technician, verify the accuracy of repairs, and deliver all this at a high level of customer satisfaction.

As with all positions within dealerships, Service Advisors are expected to uphold the highest ethical standards.

Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Duties and Responsibilities:

• Greeting customers, scheduling service appointments, and receiving vehicle information for customers for the purpose of their vehicle maintenance and repair needs.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when the technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Requirements:

• Experience as a Service Advisor in a dealership (required).
• General knowledge of vehicle mechanical operations.
• Being able to work at a fast pace, while maintaining top customer satisfaction scores and lead Service Advisor performance numbers.
• Strong communication and customer service skills are required.
• Evening and weekend hours required.
• Valid driver’s license required.