Operations Manager

Job Brief The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan through timely and accurate mailings while maintaining a cost effective operation. Location: Texas, Houston (IAH) ESSENTIAL DUTIES & RESPONSIBILITIES Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability. Manage and coach Operations Supervisors and hourly employees. Conduct and ensure employee performance evaluations are completed in a timely and effective manner. Ensure a high level of staff morale and high retention rate. Communicate through implementation of a communication plan to include regular formal and informal meetings. Establish weekly operations plans to ensure all customer volume is processed in a timely manner. Recommend measures to improve production methods, working conditions, and increased efficiencies. Understand and facilitate local transportation operations. Support and coordinate region transportation operations. Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment. Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations. Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices. Monitor and ensure that all facility equipment is working correctly and meeting production standards. Act as liaison between the facility and the on-site USPS. Keep updated on all USPS/regulatory changes. Oversee safety activities including compliance with DHL’s safety policy, employee training, reporting, and maintaining OSHA logs. EDUCATION AND EXPERIENCE Bachelor’s degree in Management, related field preferred or related work experience. 5 years of experience in a supervisory/management role required. Experience with MS Office, excellent Excel skills. Lean Experience preferred REQUIREMENTS/SKILLS Ability to work all shifts including midnight shift Excellent verbal and written communication skills. Strong leadership and analytical skills. Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations. PHYSICAL DEMANDS Able to work a range of shifts based on operational needs, after-hour, weekends and holidays. Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs. Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting. Temperature in the distribution center can vary greatly from warm to cool conditions. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr