New Patient Coordinator

Job Description

Job Description

Premier Health Partners, P.C.is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. 

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a New Patient Coordinator . As the first point of contact for our patients, you will play a crucial role to the practice by  coordinating appointments, managing patient records, gathering information, and communicating with patients and providers to provide care.

????Location: 55 Spindrift Dr Williamsville, NY 14221

????Department:  Endocrinology

????Shift:  Full-Time | Monday–Friday, between 7:30am-4:30pm

Job Duties

• Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies as needed
• Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup
• Confirm consultation appointments and send out necessary paperwork to patients in advance
• Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support as needed
• Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process
• Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion
• Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit
• Perform other duties assigned by management.

Benefits : We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00* per hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred

Skills & Competencies:

• High School diploma or equivalency
• 5 years in an office setting, preferred
• Exceptional customer service skills and problem solving skills
• Strong organizational and communication skills

Premier Health Partners, P.C.. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.