Remote Benefits Coordinator

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $21.00/hr Direct message the job poster from Insight Global Professional Recruiter for Insight Global This is a long term contract to hire role for a client of our in the higher education space! Day to day Tasks will include: o Receiving 30-100 incoming calls relating to military-related benefit programs for the university o Working in the salesforce platform for documentation, and with the PureCloud phone system o Reviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors. o Coordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc. o Completing attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems. o Maintaining and updating records and files and ensures payments are processed and sent to students or to the University. o Checking eligibility status of student and updates records to reflect correct current entitlement. o Attending and participating in departmental meetings o Obtaining and conveys information as required for compliance. o Adjusting courses and funding for active-duty students Must Haves:

• 2+ years of experience in financial aid or similar Benefits or customer service field/environment
• Experience on with PureCloud phone system or a comparable alternative
• Must have experience with a role that requires typing and working with multiple software platforms at once
• Access to stable Wi-Fi and a working area at home

Plusses:

• Knowledge and/or experience working with VA benefit programs.
• Experience with Banner or other information management system

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