Senior Operations Analyst

Senior Analyst, Service OperationsAs a Senior Analyst, Service Operations, you will support the growth and evolution of Best Buy's Professional Services business by developing and optimizing business capabilities that improve the customer and employee experience. In this role, you'll partner with business and technology teams to identify opportunities, design scalable solutions, and implement processes that drive operational efficiency and business growth. You'll help shape end-to-end customer journeys while translating business needs into actionable plans and technical requirements. If you enjoy solving complex problems, influencing cross-functional teams, and bringing ideas to life, this role offers an opportunity to make a meaningful impact.This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.What you'll do:Lead and manage multiple projects across business and technology teams.Develop and maintain process documentation, SOPs, and business resources.Partner with stakeholders to identify business needs and scalable solutions.Translate business requirements into capability and technology enhancements.Analyze outcomes and drive continuous improvement and change adoption.Basic qualifications:3+ years of retail, operations, or related business experience.2+ years of experience leading projects, initiatives, or process improvements with cross-functional stakeholders, including influencing outcomes without direct authority.2+ years of experience collaborating with cross-functional business partners to execute business objectives and drive results.2+ years of experience managing multiple priorities, projects, or deliverables in a fast-paced environment while meeting established deadlines.Strong critical thinking and problem solving skills.Preferred qualifications:2+ years of experience supporting business process improvement initiatives and driving operational efficiencies.2+ years of experience documenting business requirements, workflows, and operational processes.2+ years of experience partnering with technology teams to support the development, implementation, or enhancement of business solutions.2+ years of experience using data and reporting tools to identify trends, inform decisions, and measure business outcomes.Strong written and verbal communication skills.What's in it for you:We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being supportBest Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.About us:As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™Best Buy is an equal opportunity employer. disABLEDperson Inc