Salesforce Change Management & Training Consultant

Consultant, Sales EnablementThe Change Management team supports the TruOps technology ecosystem, anchored by Salesforce and supported by a portfolio of integrated platforms that enable end-to-end business processes from lead acquisition through customer service, delivering modern digital experiences, automation, analytics, and AI capabilities. The team partners with functional leaders (marketing, sales, solutions, legal, operations), business partners, and implementation teams to strengthen change readiness, user adoption, and long-term proficiency. This role will support the Senior Director, Change Management, Training and Communications.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview and Core ResponsibilitiesConduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption.Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones.Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks.Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application.Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities.Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements.Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs.Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.Evaluate training effectiveness, user readiness, and adoption feedback to identify risks and recommend improvements.Required Knowledge and ExperiencesFour or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation.Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training.Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups.Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment.Required Technical SkillsExperience supporting Salesforce implementations, enhancements, or user adoption initiatives.Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption.Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources.Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content.We're Also Looking For The Preferred Skills BelowExperience working in financial services, healthcare, high-tech, or another compliance-intensive and operationally complex environment.Bachelor's degree in education, business, instructional design, or a related field, or equivalent professional experience.Prosci, ADKAR, training, facilitation, or instructional design certification.Experience using AI-enabled productivity tools, including Microsoft Copilot, to support training, content development, or enablement activities.Pay Scale Information:The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnion Overview:At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.Be a part of our Workforce for Good – you'll work with great people, pioneering products and cutting-edge technology.TransUnion's Internal Job Title: Consultant, Sales EnablementCompany: TransUnion LLC