ICHRA Account Manager, Seasonal

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. The ICHRA (Individual Coverage Health Reimbursement Arrangement) Account Manager is responsible for overseeing and managing the day-to-day administration of ICHRA plans for employer groups and their employees. This role serves as the primary point of contact for clients, ensuring a smooth onboarding experience, ongoing plan support, and high levels of client satisfaction. The ICHRA Account Manager will collaborate closely with internal teams to resolve issues, provide education, and support overall program success. This is a seasonal role scheduled to end 03/31/2027 Pay: $30 HR What you’ll do: Serve as the main liaison between employer groups, employees, brokers and internal teams to ensure a seamless ICHRA experience. Guide clients through the initial onboarding process, including plan design, employee education, and enrollment support. Provide ongoing account management and proactive support to address client questions, concerns, and administrative needs. Monitor and track client accounts to ensure compliance with plan requirements and applicable regulations. Coordinate with internal operations, enrollment, and customer care teams to resolve complex issues efficiently. Conduct regular plan performance reviews and provide insights or recommendations for improvements. Maintain detailed documentation of client interactions, plan changes, and service requests. Demonstrate eHealth’s values in your behaviors, practices, and decisions. Who you are: You are tech savvy and comfortable navigating multiple systems, including Microsoft Office, Excel, Outlook, Salesforce, and internal systems. You are comfortable learning new technology, systems, and processes quickly. You have a strong understanding of health reimbursement arrangements, especially ICHRA, and group health benefits. You have a bachelor’s degree or equivalent work experience in healthcare administration, business, or a related field. You have 2+ years of experience in account management, client services, or benefits administration, preferably in health insurance or HR services. You have the ability to manage multiple accounts and priorities in a fast-paced environment. You have experience working with health insurance carriers, brokers, or third-party administrators. You have knowledge of ACA compliance and other relevant healthcare regulations. What we offer: Paid training Ongoing support and resources Medical benefits after 90 days of employment Cell phone and internet reimbursement Hourly Pay Rate -30.00 USD Hourly The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. #J-18808-Ljbffr eHealthinsurance Services, Inc.