Finance Lead

Responsibilities Lead operational reporting for all Oracle modules (EPM, FIN/SCM and Security), providing visibility into team performance, service levels, and ticket volumes. Manage performance metrics using ServiceNow to track SLAs, backlog, and team performance. Own the end-to-end process for incident and enhancement ticket triage, ensuring adherence to service standards and timely resolution. Monitor and analyze incoming incidents and requests, identifying trends, gaps, and improvement opportunities. Oversee escalations to Oracle and internal leadership, ensuring blockers are addressed efficiently. Approve change tickets, assess their impact across modules, and ensure proper communication of changes to stakeholders. Define and implement standard operating procedures (SOPs) for managing Oracle-related tickets and requests. Ensure consistency and compliance in service delivery across all Oracle pillars and support teams. Work directly with Managed Services, Oracle Support teams and functional/technical businesses areas to identify inefficiencies, recommend solutions, and drive continuous improvement initiatives. Maintain and update procedural documentation in alignment with evolving business needs and system changes. Plan, coordinate, and manage Oracle platform release schedules, including environment refreshes and regression testing. Collaborate with Oracle and Managed Services to ensure test scripts are executed, results are validated, and system functionality is maintained post-deployment. Track and allocate enhancement hours across Oracle modules, ensuring work is prioritized according to business value. Serve as the primary point of contact for all Finance/Accounting/Supply Chain Oracle-related ServiceNow activities. Partner with business stakeholders to align backlog priorities with strategic initiatives. Gather impact assessments and user feedback to inform development and enhancement planning. Provide clear communication and manage expectations related to ticket resolution, escalations, and timelines. Monitor compliance with established processes across internal and third-party teams, including contingent workers and consultants. Manage user access and roles in My Oracle Support and ensure role-based access controls are properly implemented. Collaborate closely with the Oracle Security team to ensure Managed Services teams maintain proper access and security permissions. Act as a team lead for the Oracle support team, guiding day-to-day activities, mentoring team members, and supporting career development. Foster a culture of accountability, responsiveness, and customer focus within the Oracle team. Collaborate with other IT and business leaders to ensure strategic alignment and cross-functional coordination to ensure system performance and communications. Maintain accurate documentation of systems, workflows, and procedures. Participate in audits and compliance activities related to Oracle systems (e.g., SOX). Contribute to continuous improvement efforts and automation of repetitive tasks. Requirements Bachelor’s degree in Information Technology, Computer Science, Business, or related field (Master’s preferred) 7+ years of experience managing Oracle platforms, including at least 3 years in a team leadership role Strong working knowledge of Oracle modules including EPM, FIN/SCM, and Security Experience managing ticketing systems and workflows Demonstrated success in process improvement, vendor management, and incident escalation Excellent communication, organizational, and stakeholder management skills Experience working with Managed Services providers and third-party consultants PMP, ITIL, or Oracle certifications a plus #J-18808-Ljbffr