CORPORATE HUMAN RESOURCES MANAGER

Corporate Human Resources Manager

The Townsend Company, LLC is an industry leader in utility vegetation management, right-of-way services, and utility infrastructure solutions, supporting electric utilities and critical infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and emergency storm response services. With a longstanding commitment to safety, operational excellence, and customer service, Townsend partners with utilities to protect and maintain critical power infrastructure while providing rewarding career opportunities and professional growth for its employees.

We Offer:

• Weekly pay
• Paid Time Off & Health Benefits
• Growth & Development within the company
• 401k + 4% match

Summary

The Corporate Human Resources Manager is responsible for strengthening the effectiveness of the Human Resources function through employee relations leadership, HR systems expertise, workforce analytics and process improvement. This role serves as a senior advisor to HR and operational leadership by managing complex employee relations matters and using HR data to identify patterns, organizational risks, and opportunities for improvement. The Corporate Human Resources Manager will not only resolve individual employee matters but will evaluate trends to help the organization address broader workforce concerns. The position will also lead HR reporting, improve HR workflows, develop and maintain standard operating procedures, and identify gaps in handoffs between HR and other business functions. This position requires prior experience supporting industrial, field based, manufacturing, construction, utilities, logistics, or similarly complex operating environments. The successful candidate must be comfortable working with executive leaders, HR professionals, field management, and employees at all levels of the organization.

Essential Duties and Responsibilities

• Serve as a senior advisor and point of escalation for complex employee relations matters; conduct objective workplace investigations and provide clear findings and recommended actions.
• Evaluate employee relations cases collectively to identify recurring concerns, organizational trends, and areas of risk.
• Counsel employees and managers on concerns related to company policies and applicable employment laws, including Equal Employment Opportunity requirements, Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other federal, state, and local employment regulations.

HRIS Reporting and Workforce Analytics

• Serve as a subject matter expert for HR systems, workforce reporting, and HR data integrity.
• Develop recurring and ad hoc reports that provide insight into workforce trends, employee performance, and key HR metrics.
• Create dashboards that translate HR data into a clear workforce story, including trends, risks, root causes, and recommended actions.
• Develop reporting standards and data definitions to promote consistency across the organization.
• Maintain appropriate confidentiality and data security when working with employee and organizational information.

HR Process Improvement and Governance

• Review HR processes and identify gaps, delays, duplicative work, unclear ownership, and breakdowns in handoffs between HR functions and business partners.
• Map current state processes and develop improved future state workflows with clearly defined responsibilities and controls.
• Develop, update, and maintain HR standard operating procedures, process guides, templates, decision trees, and manager resources.
• Monitor the effectiveness of implemented process improvements and report progress against established measures.
• Identify opportunities to use HR technology, automation, self-service, and reporting tools to improve efficiency and the employee experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Data Analytics, Industrial Relations, or a related field.
• Six or more years of progressive Human Resources experience, including significant responsibility for employee relations, HR operations, HR systems, or workforce analytics.
• Prior HR experience supporting an industrial, field based, manufacturing, construction, utilities, logistics, transportation, or similarly complex workforce environment.
• Demonstrated experience managing complex employee relations cases and workplace investigations.
• Demonstrated ability to analyze HR data, identify trends, determine root causes, and translate findings into practical business recommendations.
• Experience developing HR reports, dashboards, standard operating procedures, workflows, and process documentation.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, formulas, data reconciliation, and the analysis of large data sets
• Advanced proficiency in Microsoft PowerPoint, with the ability to develop clear and executive-ready presentations
• Experience working with HRIS, case management, or workforce reporting system
• Strong knowledge of federal and state employment laws and established employee relations practices
• Ability to handle sensitive and confidential information with sound judgment and discretion

Preferred Qualifications

• Experience supporting a multi-state, multi-location, or acquisition driven organization
• Experience with ADP
• Experience creating dashboards using Power BI or similar business intelligence tools

Knowledge, Skills and Abilities

• Strong employee relations judgment and the ability to balance employee, legal, operational, and organizational considerations
• Strong analytical skills with the ability to move from individual cases and data points to broader organizational conclusions
• Ability to explain complex information in a clear, practical, and concise manner
• Strong process orientation and attention to detail
• Ability to identify underlying process failures rather than only addressing individual symptoms
• Strong project management, organization, and follow-through
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced and evolving organization
• Practical understanding of the challenges associated with dispersed, hourly, field based, and operational workforces

Join a team that values safety, reliability, and professional development. At Townsend Company LLC our employees play a critical role in supporting the nation's electric infrastructure through quality vegetation management and right-of-way services. If you enjoy working outdoors, take pride in your work, and want to be part of a dynamic and growing team, we encourage you to apply and build a rewarding career with us.