Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving day-to-day technology issues, supporting a wide range of users, and taking ownership of local IT needs while partnering with a broader technical team. The role offers hands-on involvement with endpoint support, user setup, operational technology, and site-based technology initiatives in a fast-paced environment.

Responsibilities:
• Deliver first-line technical assistance for employees across multiple business locations, resolving common IT issues with a strong service mindset.
• Diagnose and address problems involving computers, printers, mobile hardware, software applications, and network access to keep users productive.
• Provide support for operational and warehouse technologies, including handheld Android-based devices and document or label printing systems.
• Monitor and manage incoming service requests, prioritize work effectively, and close tickets in accordance with support expectations.
• Coordinate employee onboarding and separation tasks by preparing accounts, configuring equipment, and ensuring proper access changes.
• Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and mobile endpoints used throughout the facility.
• Work with internal infrastructure specialists and external technology vendors when issues require escalation or project coordination.
• Contribute to hardware refreshes, technology deployments, platform updates, and other site-level improvement efforts.
• Assist with occasional after-hours support needs or on-call coverage when business operations require extended availability.• At least 2 years of experience in help desk, desktop support, or a similar technical support role.
• Practical experience supporting Microsoft environments, including Windows 10 and common business applications.
• Working knowledge of Active Directory, user account support, and basic troubleshooting across desktop technologies.
• Exposure to both cloud-based Azure services and on-premises infrastructure components.
• Ability to troubleshoot workstations, peripherals, and service desk tickets in a structured and efficient manner.
• Strong communication and customer support skills with the ability to assist both office staff and operational personnel.
• Comfortable working fully onsite in a distribution or operations-focused setting.
• Experience with ticketing or IT service management tools is helpful, and familiarity with Zebra devices or labeling software is a plus.