Mobile Response & Stabilization Services Program Manager

Job Description

Job Description

MRSS Program Manager Make an Immediate Impact in Your Community

At Best Point Education & Behavioral Health, we believe every child and family deserves access to timely, compassionate care, especially in moments of crisis. As our MRSS Program Manager , you will lead a highly responsive team delivering life-changing support within 60 minutes to youth and families who need it most. This is more than a leadership role! It’s an opportunity to stabilize families, strengthen communities, and drive meaningful change across Hamilton County.

Compensation and Benefits

• $75,000 salary
• We are committed to supporting our leaders so they can support others. When you join our team, you’ll receive:
  • Comprehensive health, dental, and vision insurance
  • HSA or FSA accounts with match
  • Retirement plan (403b) with match
  • Tuition assistance & Public Service Loan Forgiveness eligibility
  • Generous PTO and paid holidays
  • Licensure supervision
  • Company-issued iPhone & laptop
  • Mileage reimbursement

Qualifications

• Master’s degree in Social Work or related human services field
• Active Ohio licensure (LISW, LPCC, or LMFT)
• Leadership experience in behavioral health or crisis services strongly preferred
• Strong clinical expertise in crisis intervention, family systems, and trauma-informed care
• Ability to lead with both strategy and empathy
• Excellent communication, organization, and problem-solving skills
• Willingness to travel across service counties to support your team

Responsibilities

As Program Manager, you will lead both the clinical excellence and operational success of the MRSS program:

• Provide strong clinical and administrative supervision to a team of therapists and crisis responders
• Coach, train, and develop staff to deliver high-quality, family-centered care
• Build and maintain strong partnerships with community providers, schools, and stakeholders
• Oversee program performance and outcomes, including productivity, quality metrics, and continuous improvement efforts
• Drive data-informed decision-making to improve services and expand impact
• Collaborate across Best Point programs to ensure continuity of care

Work Environment:

The Community Based team provides community-based/in-home services that are headquartered in an office environment. Must be able to provide community-based/in-home services a by operating own vehicle. Exposed to a combination of office, school and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset.

Physical demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 20 pounds.

Our Culture:

Best Point Education & Behavioral Health is Greater Cincinnati’s most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers. Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against, based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.