Account Manager

Account ManagerReq number:R8276Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for an Account Manager to support business development, drive staff augmentation delivery, and help build strong client relationships within the Washington, DC metro area.Job DescriptionWe are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried and permanent position.What You'll DoSupport day-to-day staff augmentation and contingent workforce program operations, helping ensure timely and high-quality talent deliveryAssist in identifying opportunities to expand services within existing client accounts and support new business development effortsBuild and maintain strong relationships with client stakeholders and serve as a trusted point of contact for program-related mattersProvide ongoing client support by addressing inquiries, resolving issues, and ensuring a positive client experienceMonitor program performance against established KPIs and SLAs and support the implementation of corrective actions when neededCoordinate candidate screening, shortlisting, interview scheduling, onboarding activities, and workforce compliance requirementsPartner with recruiting teams to develop and maintain pipelines of qualified candidates for client staffing needsSupport workforce planning initiatives and help address staffing challenges through proactive talent delivery strategiesProvide Vendor Management System (VMS) training and support to clients, hiring managers, suppliers, and program participantsAssist in preparing and delivering client business reviews, program updates, performance reports, and recommendationsAnalyze program metrics and identify opportunities to improve operational efficiency, service delivery, and client satisfactionCollaborate with suppliers, recruiting teams, and internal stakeholders to ensure successful program execution and contractor engagementMaintain accurate program documentation, workforce records, and reporting materialsContribute to client retention efforts by delivering exceptional service and identifying opportunities for program enhancementWhat You'll NeedAbility to work in a hybrid environment with onsite attendance in the Washington, DC area three days per week and travel to client locations as needed2+ years of experience in account management, staffing, recruiting, workforce solutions, or a related fieldExperience supporting contingent workforce programs, staff augmentation engagements, managed service provider (MSP) programs, or workforce management initiativesKnowledge of staffing delivery models, including Time & Materials (T&M) and Statement of Work (SOW) engagementsExperience utilizing Vendor Management Systems (VMS) or similar workforce management technologiesExperience supporting Information Technology, Finance, Administrative, or other professional services staffing initiativesDemonstrated ability to support client relationships, account growth, workforce delivery, and operational objectivesStrong communication, presentation, relationship-building, and problem-solving skillsAbility to manage multiple priorities and work effectively in a fast-paced, client-focused environmentStrong organizational skills with attention to detail and a commitment to service excellenceProficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and OutlookAbility to work independently while collaborating effectively across internal and external teamsBachelor's degree in Business, Marketing, Human Resources, Communications, or a related field, or an equivalent combination of education and experiencePreferred:Experience supporting public sector, government, or high-volume staffing programsKnowledge of government procurement processes and workforce engagement modelsExperience working with organizations or agencies in the Washington, DC metropolitan areaFamiliarity with workforce analytics, reporting, compliance tracking, and performance metricsExperience conducting client presentations, business reviews, and stakeholder meetingsUnderstanding of staffing compliance requirements and contractor lifecycle managementPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$90,000 - $110,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.Job SummaryJob number: R8276Profession: Accounting and FinanceType: Full time