Day Porter Lead

MISSION STATEMENT

At Katsam Property Services, our Day Porter Leads set the standard of excellence at every property they oversee. Our mission is to lead by example by creating clean, safe, and welcoming environments while developing high-performing teams that consistently deliver exceptional service. Through leadership, accountability, teamwork, and proactive communication, the Day Porter Lead ensures every property reflects Katsam's commitment to quality and client satisfaction.

The Day Porter Lead oversees the daily operations of assigned commercial properties while leading a team of Day Porters to ensure client expectations and Katsam quality standards are consistently achieved. This is a hands-on leadership role responsible for coaching employees, coordinating staffing, conducting quality inspections, resolving operational issues, and maintaining exceptional property appearance.

KEY LEADERSHIP RESPONSIBILITIES

• Lead, coach, and develop a team of Day Porters.
• Conduct daily site inspections and quality audits.
• Assign daily work priorities and adjust staffing based on operational needs.
• Serve as the first point of escalation for employees and clients.
• Monitor attendance, productivity, and performance.
• Train and onboard new employees.
• Maintain strong relationships with property managers and tenants.
• Lead by example by assisting with porter duties when needed.
• Ensure OSHA, PPE, and SDS compliance.
• Report staffing, equipment, and maintenance concerns to the Operations Manager.

QUALIFICATIONS

• 2+ years of commercial janitorial, porter, or facility services experience.
• 1+ year of supervisory or team lead experience.
• Strong communication, leadership, and organizational skills.
• Reliable transportation.