Service Desk Technician (Day Shift)

$19 - $24 per hour

Decisionpoint Corporation

Overview

DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

This position is fully on-site in Arlington, VA.

Duties & Responsibilities

Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support.
Owning, tracking, and resolving Information Technology (IT) incidents and requests.
Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).
Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status.
Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP's), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions.
Logging/Tracking trouble tickets to escalate to other IT support groups.
Creating, modifying, or deactivating user accounts.
Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Responding to all assigned calls and messages in order of priority and severity.
Serve as the First contact for users via phone or email for all IT-related inquiries and incidents.
Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information.
Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.
Maintain a professional appearance and demeanor during duty hours and when working with the user community.

Qualifications

Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
High School Diploma with a minimum of 1-2 years of relevant experience in a help desk or technical support role.
A proven track record of providing exceptional customer service.
Basic troubleshooting and knowledge of IT systems and Applications, their Operating systems ( Windows), Microsoft Office, O365 web browsers, electronic email and other software.
Ability to work independently and collaboratively in a fast-paced environment.
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure fast paced environment.
Possess excellent written, verbal, and interpersonal communication skills.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

Preferred:

ITIL Certification
Help Desk Institute Certifications
CompTIA A+ or Microsoft Certified Professional

Compensation: Anticipated hourly rate range is $19.00-$24.00 per hour .

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Day Shift) in Arlington, VA vacancy

Laboratory Technical Specialist
...Hospital is looking for a dedicated Laboratory Technical Specialist to join the Inova Blood Bank team. This role will be Full-Time Day Shift: Monday-Friday from 07:30am- 4:30pm.Inova is consistently ranked a national healthcare leader in safety, quality and patient...
Day shift
Full time
Bank staff
Monday to Friday
Flexible hours
Inova
Falls Church, VA
22 hours ago
IT Service Desk Technician
...Reach Media is a media broadcast service provider based in Washington,... ...Summary The IT Service Desk Technician is responsible for providing... ...reliable, secure and efficient day‑to‑day operation of IT... ...Participate in rotating scheduled shifts including, nights, weekends and...
Suggested
Full time
Work at office
Remote work
Night shift
Rotating shift
Volant Media UK Ltd
Washington DC
2 days ago
Service Desk Technician
...Service Desk Technician (Contract, Onsite in Everett, WA) iMatch is hiring a Service Desk Technician for a client in Everett, WA, a well-known consumer products company. You’ll work side by side with a Lead System Admin on a company-wide laptop refresh. You’ll get hands...
Suggested
Full time
Contract work
iMatch Technical Services
Washington DC
19 hours ago
Service Desk Team Lead (Day Shift)
...Overview DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia. The TOC Service...
Day shift
Hourly pay
For contractors
Local area
Decisionpoint Corporation
Arlington, VA
4 days ago
Diagnostic Imaging Technical Specialist (CT/X-Ray)
...Hospital is looking for a dedicated Diagnostic Imaging Technical Specialist (CT/X-Ray) to join the team. This role will be Full-Time Day Shift from Wed - Fri 3 @ 12 hours. Sign-on bonus and relocation assistance eligible. Inova is consistently ranked a national...
Day shift
Full time
Remote work
Relocation package
Flexible hours
Inova Health System
Alexandria, VA
6 days ago
Tier 2 Service Desk Technician
$62k - $141k
...Job Number: R0251857 Tier 2 Service Desk Technician The Opportunity: Your combination of people skills and technical expertise makes you... ...compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of...
Full time
Contract work
Part time
Local area
Remote work
Booz Allen Hamilton
Arlington, VA
1 day ago
Sr. Cyber Threat Intel Technical Analyst
...teammates, communities and shareholders every day. Being a Great Place to Work and... ...career paths - whether shaped by military service, community college education, or a wide range... ...Analysis Stakeholder Management Shift: 1st shift (United States of America)...
Day shift
Work at office
Flexible hours
Shift work
Bank of America Corporation
Washington DC
2 days ago
Service Desk Technician II
...learn and grow professionally? We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR... ...that improve user productivity. What does a typical day look like for a Service Desk Technician II ? You will:...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
more than 2 months ago
Travel Physical Therapist (PT) - $2,755 per week in Washington, DC
$2,755 per week
...Physical Therapist Location: Washington, DC Agency: talent4health Pay: $2,755 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position 5 Day Shifts X 8 Hrs Requirements...
Day shift
Full time
Contract work
Immediate start
Shift work
talent4health
Washington DC
1 day ago
Service Desk Team Lead
$130k - $155k
...environment: Varies Noise level: Low Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and... ...or without notice Responsibilities We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance...
Day shift
Full time
Contract work
Temporary work
For contractors
Local area
Monday to Friday
Weekend work
Afternoon shift
TekSynap
Arlington, VA
8 days ago
Travel CT Tech - $2,481 per week in Washington, DC
$2,481 per week
...CT Tech Location: Washington, DC Agency: talent4health Pay: $2,481 per week Shift Information: Days - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 10/19/2026 About the Position 3 Day Shifts X 12 Hrs Requirements Required...
Day shift
Full time
Contract work
Shift work
talent4health
Washington DC
1 day ago
Travel Occupational Therapist (OT) - $2,105 per week in Arlington, VA
$2,105 per week
...: Advantis Medical Staffing Pay: $2,105 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 12 Weeks Start... ...package starting on day 1, along with our personalized service where we set the gold standard in clinician care. As a Joint...
Day shift
Full time
Contract work
Immediate start
Shift work
Advantis Medical Staffing
Arlington, VA
1 day ago
Travel Nurse RN - Wound/Ostomy - $1,853 to $1,951 per week in Washington, DC
$1,853 - $1,951 per week
...Registered Nurse (RN) | Wound/Ostomy Location: Washington, DC Agency: Specialty Professional Services Pay: $1,853 to $1,951 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 10/19/2026 About the...
Day shift
Extra income
Full time
Contract work
Shift work
Specialty Professional Services
Washington DC
1 day ago
Travel Certified Occupational Therapist Assistant (COTA) in Washington, DC
...Rehab Schedule / Job Type Contract | Days | 14-Week Assignment Key... ...Provide occupational therapy treatment services to patients under the supervision of a licensed... ...rehabilitation setting Ability to work day shift hours Preferred Experience / Skills...
Day shift
Weekly pay
Full time
Contract work
Immediate start
Concentric Healthcare Staffing
Washington DC
6 days ago
Travel Nurse RN - Wound/Ostomy - $2,071 per week in Washington, DC
$2,071 per week
...Registered Nurse (RN) | Wound/Ostomy Location: Washington, DC Agency: Cynet Health Pay: $2,071 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 11/30/2026 About the Position Job Title: Wound...
Day shift
Full time
Contract work
Shift work
Cynet Health
Washington DC
1 day ago
Travel Nurse RN - Interventional Radiology - $3,010 to $3,169 per week in Arlington, VA
$3,010 - $3,169 per week
...Nurse (RN) | Interventional Radiology Location: Arlington, VA Agency: Specialty Professional Services Pay: $3,010 to $3,169 per week Shift Information: Days - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 11/2/2026 About the...
Day shift
Extra income
Full time
Contract work
Shift work
Specialty Professional Services
Arlington, VA
1 day ago
Travel Occupational Therapist (OT) in Washington, DC
...Staffing Pay: Competitive weekly pay (inquire for details) Shift Information: 8 hours Contract Duration: 13 Weeks Start... ...Washington, DC Schedule / Job Type Contract | 13 Weeks | Days | Onsite Key Responsibilities Evaluate patients and...
Day shift
Weekly pay
Full time
Contract work
Immediate start
Shift work
Concentric Healthcare Staffing
Washington DC
6 days ago
Service Desk Technician - Washington, D.C.
$72.5k - $85k
...Job Description Job Description Job Title: Service Desk Technician Department: Service Desk Reports To: Senior Director, Security... .... During change, acts systematically to respond to day by day operational needs and react to them, avoiding service...
Work at office
Remote work
1 day per week
UNITED NEGRO COLLEGE FUND
Washington DC
9 days ago
Service Desk Technician (Level I / Level II)
...Description Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II)to provide support to a Federal Government...
Full time
Remote work
Dynamic Solutions Technology LLC
Washington DC
7 days ago
Service Desk Technician
...and Tasks: Support and respond to tickets for ongoing complex Service Desk/System Engineering activities using ServiceNow for supporting... ...maintain the overall IT infrastructure at the system engineering and day-to-day trouble ticket resolution levels Exposure and...
Work at office
Local area
Remote work
Trillion Technology Solutions
Washington DC
18 days ago
Service Desk Technician Tier 2
...Job Description Job Description Overview Service Desk Technician Tier 2 Washington, DC Are you ready to enhance your skills and... ...and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there...
Work at office
Chenega Corporation
Washington DC
2 days ago
Travel Nurse RN - Wound/Ostomy - $1,853 to $1,951 per week in Washington, DC
$1,853 - $1,951 per week
...Registered Nurse (RN) | Wound/Ostomy Location: Washington, DC Agency: Specialty Professional Services Pay: $1,853 to $1,951 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 10/19/2026 About the...
Day shift
Daily paid
Extra income
Full time
Contract work
Shift work
TravelNurseSource
Washington DC
1 day ago
Travel Nurse RN - Interventional Radiology - $3,010 to $3,169 per week in Arlington, VA
$3,010 - $3,169 per week
...Nurse (RN) | Interventional Radiology Location: Arlington, VA Agency: Specialty Professional Services Pay: $3,010 to $3,169 per week Shift Information: Days - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 11/2/2026 About the...
Day shift
Daily paid
Extra income
Full time
Contract work
Shift work
TravelNurseSource
Arlington, VA
1 day ago
Travel Physical Therapist (PT) - $2,542 per week in Washington, DC
$2,542 per week
...DC Agency: Cynet Health Pay: $2,542 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start... ...is essential. The therapist will provide quality services through comprehensive evaluation, program planning, and administration...
Day shift
Full time
Contract work
Work experience placement
Shift work
Cynet Health
Washington DC
1 day ago
Travel Certified Occupational Therapist Assistant (COTA) in Washington, DC
...Staffing Pay: Competitive weekly pay (inquire for details) Shift Information: 8 hours Contract Duration: 13 Weeks Start... ...Location Washington, DC Schedule / Job Type Contract | Days | Full-Time | Onsite Key Responsibilities Assist in...
Day shift
Weekly pay
Full time
Contract work
Immediate start
Shift work
Concentric Healthcare Staffing
Washington DC
5 days ago
AT QA Support Technician
$35 - $45 per hour
...Description: Wagstaff manufactures equipment for aluminum producers, who process formed aluminum into parts and products you use every day. Pay: $35 - $45 an hour *depending on experience As an employee of Wagstaff, you’ll enjoy: Paid non-working holidays...
Work at office
Local area
Wagstaff Inc
Washington DC
21 days ago
Travel Physical Therapy Assistant (PTA) in Arlington, VA
...Staffing Pay: Competitive weekly pay (inquire for details) Shift Information: 8 hours Contract Duration: 13 Weeks Start... ...| Outpatient Schedule / Job Type Contract | Full-Time | Days | 5×8-hour shifts | Expected 40 hours/week Key...
Day shift
Weekly pay
Permanent employment
Full time
Contract work
Immediate start
Shift work
Concentric Healthcare Staffing
Arlington, VA
6 days ago
Travel Nurse RN - Operating Room - $2,237 to $2,355 per week in Arlington, VA
$2,237 - $2,355 per week
...Registered Nurse (RN) | Operating Room Location: Arlington, VA Agency: Specialty Professional Services Pay: $2,237 to $2,355 per week Shift Information: Days - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 9/28/2026 About the...
Day shift
Extra income
Full time
Contract work
Shift work
Specialty Professional Services
Arlington, VA
1 day ago
IT Help Desk Specialist
...: $38.00 - $40.00Hourly, Job Shift: Day, Bestica is hiring for an IT... ...experienced Tier II IT Help Desk Specialists to provide enterprise... ...skills, outstanding customer service, and the ability to support a... ...services. Mentor junior technicians when required. #J-18808-Ljbffr...
Full time
Work at office
Remote work
Shift work
Bestica
Washington DC
5 days ago
IT Help Desk Technician
...IT Help Desk Technician We are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for a banking... ...-related issues while ensuring a high level of customer service for both onsite and remote users. This role requires strong...
Remote work
Saxon Global
Washington DC
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Day Shift). Be the first to apply!