IT Help Desk Technician
Dallas Animal Services
Responsibilities Provide quick and effective assistance with information technology systems Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance Listen attentively to end-user questions and concerns and offer optimal solutions Prioritize end-user satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide end-user with superior service Respond to tech inquiries via email, through online chats, over the phone, or in person Walk end-user through step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with end-user to ensure satisfactory service Qualifications Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Experience working as an IT help desk technician or in a similar customer support role #J-18808-Ljbffr Dallas Animal Services
Vacancy posted 1 day ago
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