Support Technician

Job Description

Job Description

Description

Provides a business-like and professional first point of contact for end users of the company’s IS applications, hardware, networks and/or software. Provides advanced expertise in 1st level technical support for a geographically dispersed business community. • Provides 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. • Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android / etc.) • Troubleshoots problems using desktop remote control products where possible and thoroughly documents all services provided. • Interacts with customers at all levels of the business with a high degree of tact, empathy and diplomacy to promote the positive image of the IS department. • Uses excellent verbal and written communications to demonstrate a customer-focused attitude when dealing with customers. • Accurately documents and communicates pertinent information in tickets as well as in Knowledge management database to ensure tight collaboration with other support teams and deliver an exceptional customer experience • Maintain accuracy and relevancy of Knowledge management database by making frequent updates and new submissions. • Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available. • Uses best judgment to set Incident priority and invoke problem escalation procedures to coordinate recovery. • Resolves problems at 1st level at least 75% of the time. Performs 2nd level support on an as needed to balance workload across teams. • Uses the IT Service Management ticketing system to open and track requests, incidents and problems. • Provide customers with guidance in using security request system and provide status of current requests.

Skills

Windows 7, Windows 10, O365, VPN, Help desk, Support, Customer service, Technical support

Top Skills Details

Windows 7,Windows 10,O365,VPN,Help desk,Support

Additional Skills & Qualifications

• Prefer to have a Bachelor’s Degree in a technology or business related discipline, or • Associates Degree in a technology or business related discipline and at least 2 years related experience, or • At least 4 years of experience in end-user support with the Microsoft Windows environment. • Bilingual skills (English/Spanish) a plus. Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows platform and Microsoft Office applications. • Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc) a plus • Must be customer-focused, work well in a team-oriented environment, and provide quality service for the business client. Must pay very close attention to detail. Must have very good phone etiquette. • Bilingual in Spanish a plus • Must be open to flexible working hours including nights, weekends, and overtime as needed. • Must be capable of a high degree of self-management and autonomy while working off shift.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Dallas, TX.

The pay range for this position is $17.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dallas,TX.

This position is anticipated to close on Aug 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.