IT Support Technician

IT Support TechnicianThis is a full time position that provides a salary commensurate with experience and outstanding benefits in a truth and grace filled work environment.The IT Support Technician is a member of the IT Team providing direct technology support to our staff. This includes day-to-day troubleshooting, hardware deployment and maintenance, and application support for our church management system. This role helps meet the technology needs of Highland Park United Methodist Church (HPUMC) across all locations and campuses (herein "The Church") to facilitate the church's achievement of its vision, mission, and values.Reports To: Director of Information TechnologyMinisterial Exemption: NoFLSA Status: Non-ExemptCampus: Mockingbird (supporting all campuses; regular travel between campuses is required)Working Hours: This is a full-time position working a minimum of 36 hours per week. Full-time employees are eligible for the Church's complete benefits package, including health insurance premiums fully paid by the Church for the employee.Anticipated Schedule: Monday–Thursday, 7:00 AM – 4:00 PM (includes a 30-minute unpaid lunch break), plus alternating weekend coverage shared among IT staff:Friday weeks: Friday, 8:00 AM – 12:00 PMSunday weeks: Sunday, 6:30 AM – 11:30 AM (no Friday shift that week)Staff alternate between Friday and Sunday coverage; you will work one or the other each week, not both. This schedule totals a minimum of 36 hours per week.During certain times of the year, additional hours may be necessary to meet the demands of the job. All church staff are asked to support and serve during religious holidays and worship services, including Christmas Eve and Easter. Alternating Sunday work is a standing requirement of this position.Job Responsibilities and Duties:Provide IT support to staff on macOS, Windows, and ChromeOS devicesImage, configure, and deploy new hardware to users, including iPads managed through Jamf Pro and Apple Business ManagerEnsure technology is accessible and well maintained, including system updates and regular physical maintenanceTravel between campuses to provide on-site support as neededProvide application support for the Touchpoint Church Management SystemAssist with basic audio/visual (AV) equipment support for meetings, classrooms, and eventsTrain users on common IT needs and best practicesIdentify and prepare hardware for disposal when appropriateOther duties as assignedEducation and Experience:High school diploma or equivalent required1–2 years of IT support, help desk, or related experience preferred; we are willing to train the right candidate on our specific systemsCompTIA A+ certification (or equivalent knowledge) preferredValid driver's license and reliable transportation required for travel between campusesStrong customer service skills and comfort supporting users of all technical skill levelsPreferred Technical Experience:macOS and Windows 11ChromeOSMicrosoft Office SuiteGoogle Workspace (Gmail, Calendar, Drive, etc.)Apple device management (Jamf Pro, Apple Business Manager, Apple Configurator)TouchPoint Church Management SoftwareBasic networking conceptsBasic AV/Classroom systems supportAsana Project ManagementPhysical Demands: Sitting Standing Walking Seeing Hearing Speaking Lifting/carrying up to 30 pounds Fine Motor SkillsOther Qualifications: Must be a committed Christian comfortable working in a United Methodist church environment. Our employees are called to lead a life that becomes the gospel, and we expect them to exhibit appropriate demeanor both on and off the job.