Care Coordinator - CCS

Job Purpose : This is a professional position that is responsible for the care and treatment of mentally ill adults. This Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required.

Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Develops a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided.
• Provides psychosocial rehabilitation, symptom monitoring & management, supportive counseling to clients on caseload, and participate in "team case management".
• Monitors client's psychiatric medication regime and compliance as directed by the physician.
• Provides crisis intervention and supportive counseling to clients who are in crisis.
• Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives.
• Coordinates utilization of various community resources, day programs, and outside health care providers.
• Assists clients in financial planning and development of income resources.
• Coordinates client access to all entitlement programs and will act as protective payee for client's Social Security benefits when appropriate.
• Provides treatment related to education and liaison with client's family.
• Assists client in securing adequate housing, prompting, and training for skills necessary to keep housing.
• Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client.
• Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor.
• Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations, applicable local, state, and federal codes.
• Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours, and biannual treatment plans.
• Attends and participates in staff meetings, in-service training seminars and conferences as required.
• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.
• Provides client coverage for other staff members as assigned.
• Attends community based MC3 Change Agent meetings as delegated.
• Other duties as assigned

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education : Bachelor's degree in social work, Psychology, Community/Family Counseling


Minimum Required Experience: Minimum of 1 years' working with adults with severe and persistent mental illness.

Required License - Certification - Registration:
Issued By Governing Body (if applicable): Certification as a functional screener is not required but desired.

Travel Type: Choose an item.

Required Valid Driver's License: Valid Wisconsin driver's license


Required Auto Insurance : Vehicle liability insurance in accordance with Agency policy
Knowledge, Skills, & Abilities:
• Must be familiar with MS Office such as Microsoft Word, Teams, and Excel.
• Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors.
• Effectively communicates and develops good working relationships with co-workers.
• Reliability in reporting to work regularly and on time.
• Must possess good communication, listening, writing and organizational skills.
• Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking.
• Effectively manages one's own time, priorities, and resources to achieve goals.
• Partners with clients to identify and resolve complex or sensitive issues.
• Builds and maintains customer satisfaction with the products and services offered by the organization.
• Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Conveys ideas and facts in writing using language the reader will best understand.
• Ability to communicate effectively over the telephone, by computer and in person.
• Ability to use a personal computer.
• Ability to perform well in a fast paced work environment.
• Ability to communicate clearly and concisely in English and Spanish, both orally and in writing.
• Experience with individuals with dual diagnoses is preferred.
• Experience with motivational interviewing is preferred.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Work is performed largely in the community but may at times include an office environment or other various settings. This position frequently utilizes various office equipment including, but not limited to, a personal computer, multi-line telephone, fax machine, office copier. On occasion must be able to push/pull/lift/move objects weighing at least 20 pounds. Must have the ability to climb at least two flights of stairs. Must be able to safely push a person in a wheelchair on a level floor or on a wheelchair ramp in various weather conditions. Must be able to transfer a person from a wheelchair to the toilet, chair, or van seat/car with use of a gait belt and/or manual or power Hoyer lift. Occasional use of stairs.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.


Working Conditions: The hours of work will generally be during regular business hours and normally work 40 hours a week. This position requires participation in reoccurring 'on-call' duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends. This position may work in a variety of indoor and outdoor work environments which may include, various outdoor weather conditions, loud noises, and fluctuating temperatures.