Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative (English/Spanish)

Location: North Austin

Job Type: Part-Time & Full-Time

***Must be open to part-time hours***

Key Responsibilities:

• Provide professional and courteous customer support via phone, email, and/or chat.

• Assist customers with inquiries, concerns, or account-related questions.

• Maintain detailed and accurate records of customer interactions in internal systems.

• Communicate effectively with team members and supervisors regarding customer needs or concerns.

• Adhere to company policies, procedures, and service standards.

Requirements:

• Fluent in both English and Spanish (verbal and written).

• Previous experience in a customer service or client support role.

• Must be open to part-time work; full-time hours may be available but part-time availability is required.

• Strong communication and problem-solving skills.

• Ability to remain professional and calm under pressure.

• Comfortable working with computers and navigating multiple systems.

• Dependable, self-motivated, and able to work independently or as part of a team.

Preferred Qualifications:

• Experience in a bilingual customer service environment.

Connecting Companies with Good Employees, and Employees with Good Companies!!

Company Description

Connecting Companies with Good Employees, and Employees with Good Companies!!