Warranty Administration

Warranty Admin Position

McKenna Porsche in Norwalk is looking for a Warranty Admin to join our team. This position will report directly to the Service Manager.

Duties:

• Processes warranty, internal and customer pay claims with labor operations and all necessary information required by the manufacturer in a timely manner to obtain best return for the dealership and advise service advisors.
• Ensures all correct parts have been charged and if necessary re-priced.
• Flags the inappropriate technicians for the hours earned on the operations they performed according to the manufacturer policies and procedures.
• Keeps all factory recalls and announcements up-to-date.
• Check repair orders against the vehicle service history to avoid making duplicate claims and technicians receiving double payments.
• Must have knowledge of administrative and clerical procedures as well as managing files and records.
• Review repair orders written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
• Determines applicable labor operations codes, failure correction codes, part stamps and any additional data requirements to complete repair orders.
• Returns improperly completed repair orders to the person originating the document for correction and completion as necessary.

Skills & Qualifications:

• Previous warranty administration experience highly preferred.
• Prior auto dealership experience highly preferred.
• Excellent interpersonal, verbal and written communication skills.
• Ability to understand and execute written and verbal instructions.
• Strong computer skills.
• Detail-oriented and strong organizational skills.
• Able to work with minimum supervision.
• Able to maintain a professional appearance.

Benefits:

• Eligibility for medical and dental insurance, 401(k) program after introductory period.
• Employee of the month program.
• Employee Referral Reward program.
• Company-sponsored term life insurance.
• Company-sponsored employee assistance program.