Business Analyst

Business AnalystApex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.Apex has an opportunity for a Business Analyst. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at View email address on click.appcast.io: Business AnalystClient: Commonwealth of MA (EOHHS)Location: Boston, MA (Hybrid)Duration: Thru 6/30/27 (with possibility of extension)Pay rate: $50-$54/hourEOHHS Information Technology Team (EHS-IT) supporting the Department of Developmental Services (DDS) within the Executive Office of Health and Human Services (EHS) is seeking to hire a highly motivated Business Analyst with experience documenting existing workflows and Business/Functional requirements related to Case Management and/or Healthcare applications. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder, to enhance opportunities to become fully engaged members of their community.The Business Analyst will be integral to large projects for EOHHS applications that support investigations, quality management, operations, and legal business units for DDS as well as business processes related to these core functions including integrated systems. In this role under the direction of a Project Manager/Business Analyst (PM/BA), the Business Analyst will be involved in the modernization of EOHHS applications including Home and Community Services Information System (HCSIS) and Quality Enhancement License and Certification (QE5). HCSIS is the primary application for DDS to monitor the Center for Medicaid Services (CMS) including the individuals served under the four Acquired Brain Injury / Moving Forward Plan (ABI/MFP) residential and non-residential waiver programs administered by MassHealth/CMS. QE5 is the application DDS uses to monitor CMS provider qualification assurances.The primary work location for this role will be at 40 Broad St., Boston, Massachusetts 02109. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM. The individual is expected to occasionally travel to the DDS area and regional Massachusetts offices. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.Responsibilities:Participate in design sessions in prototyping new systems or major enhancements for the purpose of improving business processes, operations, and information process flowDesigning new computer processes by preparing gap analysis, analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specificationsCollaborate with stakeholders to define and document Business and Functional RequirementsAct as a liaison between business/community users and the EOHHS IT team to gather, elicit, and document the project Requirements, Use cases/User stories, and other technical documentationIdentify risks, potential scope creeps, and escalate issues to the project teamParticipate in the preparation and execution of testing plans and/or test criteriaEnsure that testing is performed that will validate quality, reliability, and completeness of the business services being deployedPerform Integration, Regression, and assist with User Acceptance testing, as neededPrepare or oversee the preparation of implementation plans; user training guides and/or documentation as requiredPrepare documentation and help perform vendor evaluations of potential platforms to meet documented requirementsPreferred Qualifications:Minimum four (4) years of experience working in IT environments; Business Analysis, or other related experience.Three (3) years of direct Business Analysis experience within large IT system development project(s)Practical experience conducting requirements gathering with business teamsAbility to adjust to changing situations to meet emergencies or changing program or production requirements.Ability to work independently and in a team environment with varying levels, team members, peers, management, and business stakeholders.Ability to self-motivate and capable of working in a fast-paced environment.Exceptional attention to detail and organizational skills.Ability to prioritize, execute and manage work in a matrixed, high-pressure environment.Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.Hands-on experience effectively using MS Office tools, including ProjectAbility to maintain a high degree of professionalism and confidentialityUnderstanding and knowledge of Agile methodology and the full software development life cycle (SDLC).Azure DevOps experience and/or Azure Active Directory integration is a plusUnderstanding of relational databases and data models is a plusPrior Government, Human Services or Healthcare experience is preferred, but not requiredEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at View email address on click.appcast.io or View phone number on click.appcast.io.