Member Services Representative

Job Description

Job Description

Professional Summary

The Member Contact Center Representative is a dedicated

customer service professional committed to fostering strong and lasting

relationships with credit union members. This role requires a proactive

problem-solver who efficiently responds to member inquiries, processes account

maintenance, and offers tailored solutions with a sense of urgency. With a

member-first mindset, the representative identifies opportunities to enhance

financial well-being by promoting relevant credit union products and services.

A successful candidate will thrive in a collaborative environment, demonstrate

outstanding communication skills, and maintain up-to-date knowledge of

policies, procedures, and industry regulations.

Key Responsibilities

• Provide exceptional service to members via phone and email, ensuring positive and lasting relationships.
• Answer general inquiries, assist with account maintenance, and resolve member concerns promptly.
• Meet and exceed critical performance metrics while delivering high-quality service.
• Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership.
• Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction.
• Identify opportunities to promote additional credit union products, services, and promotions that align with member needs.
• Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information.

Qualifications

• Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
• At least 1+ year of customer service experience in a call center setting.
• Bilingual in Spanish, preferred.
• Excellent communication skills—both verbal and written.
• Ability to work collaboratively and contribute to a cohesive team environment.
• Member-centric approach with a friendly and professional demeanor.
• Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable.
• Strong analytical skills to assess situations and recommend operational improvements.
• Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues.

Job Type & Location

This is a Contract to Hire position based out of Richland, WA.

The pay range for this position is $20.00 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richland,WA.

This position is anticipated to close on Aug 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.