Service Engineer
Pacifica Continental
Job Details
- Benefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
- Report: Service Coordinator.
- Schedule: Monday through Friday from 8:00 am to 5:00 pm.
- Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
- Location: Greater Grand Rapids and Detroit, Michigan (Employee is expected to work at the Technical Center when not visiting customers).
- Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
- Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
- Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
- Good verbal and written communication skills with exceptional customer service orientation.
- Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
- Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
- Preferred: Bachelor's or Associate's Degree in a related field of study.
- Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
- Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
- Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
- Occasional: Lifting or moving up to 50 lbs.
Vacancy posted 2 days ago
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