Service Advisor Service Writer

Job Description

Job Description

Star Equipment Services is looking for a Service Writer to join our team. We are a growing business that rewards hard work and technical expertise. We need a detail-oriented professional who understands the "ins and outs" of shop operations and can keep our workflow organized from the moment a machine arrives until the final payment is collected.

What We’re Looking For

This isn't just a front-desk job; it’s the engine that drives our shop’s productivity. To be a great fit, you must have:

• Bilingual Fluency: Must be able to speak, read, and write in both English and Spanish fluently. You will be the primary point of contact for our Spanish-speaking clientele and must be able to explain technical equipment repairs clearly in both languages.

• Industry Experience: Prior experience in a shop or service department (equipment, fleet, or automotive) is required. You should be comfortable discussing repairs and maintenance with both technicians and customers.

• Tech Savviness: You must be comfortable using custom shop management software to track jobs, write invoices, and organize daily workflows.

Your Day-to-Day

As our Service Writer, you are the heart of our shop’s operations. Your responsibilities include:

• Workflow Coordination: Using our custom software to open work orders, assign tasks, and ensure the shop stay on schedule.

• Customer Liaison: Calling customers to provide status updates, explain repair needs, and gain approval for estimates.

• Invoicing & Payments: Writing accurate, detailed invoices based on technician notes and processing customer payments.

• Administrative Accuracy: Managing purchasing for parts, handling collections, and ensuring all documentation is filed correctly.

The Details

• Education: High School Degree or GED.

• MUST speak fluent spanish

• Experience: At least 2 years of experience in a shop environment or service writing role.

• Perks: Paid vacation, Holiday Bonus, Performance Bonus opportunities and a consistent schedule with weekends and major holidays off.

If you’re a dedicated team player who understands the pace of a busy shop, we’d love to hear from you. Come join our expanding business and be a key part of our success!

Apply on our website or here!

Star Equipment Services LLC is a fast-growing, certified industrial repair facility located in Fort Lauderdale, Florida. Conveniently situated near I-95, the Turnpike, and I-595, we are dedicated to providing the Tri-County area with top-tier professionalism, maintenance, and timely repairs. As an authorized Kohler Engine and Briggs & Stratton certified shop, we specialize in servicing premium engine-driven and electric machinery—including Miller Electric and Lincoln Electric equipment—to keep local businesses moving forward.

Company Description

Star Equipment Services LLC is a fast-growing, certified industrial repair facility located in Fort Lauderdale, Florida. Conveniently situated near I-95, the Turnpike, and I-595, we are dedicated to providing the Tri-County area with top-tier professionalism, maintenance, and timely repairs. As an authorized Kohler Engine and Briggs & Stratton certified shop, we specialize in servicing premium engine-driven and electric machinery—including Miller Electric and Lincoln Electric equipment—to keep local businesses moving forward.