IT Support Specialist (On-site)

BUILD YOUR CAREER ALONGSIDE A TEAM THAT BELIEVES THE BEST IDEAS—AND THE BEST CAREERS— GROW THROUGH COLLABORATION. At VAA, we build value through relationships. Relationships with some of the country’s leading organizations and brands – and genuine, mutually supportive relationships within our teams. Join one of the industry’s leading firms, where you’ll be respected for the work you do and the diverse perspective you bring to the team. Find your next opportunity and grow your career at VAA. Gain real-world experience and start building your future at VAA. VAA is growing! Growing our teams, our work, the diversity and careers of our people. Hear first‑hand what it's like to work here, the range of opportunities you can find and the wealth of resources that will support you – both professionally and personally. 8 Reasons to Take the Next Step Supportive Culture From your first day, you’ll be set up for success. We offer new-hire peer guidance, mentoring programs and wellness resources to support physical, mental, financial and social wellbeing. Exceptional Benefits Get peace of mind from comprehensive and flexible insurance coverage, industry-leading HSA contributions, paid parental leave, a robust employee assistance program… even pet insurance. At our multidisciplinary and diversified firm, you’ll have opportunities to work on a wide range of challenging projects designed to ensure efficiency and safety across essential supply chains. Be seen and heard. Diversity, Equity & Inclusion We believe that diverse perspectives contribute to collective growth. As an equal opportunity employer, VAA is committed to fostering an inclusive culture. Live fully. Life / Work Balance A good career choice can enhance your quality of life – both professionally and personally. VAA offers flexible work options, onsite wellness resources and fun opportunities for friendly competition. Expand your horizons. Professional Development Where can you go from here? Your manager will work with you to map out your path, where you can take advantage of online learning, tuition reimbursement and support to advance your career. Speak Up. Every Voice Matters We invite you to be part of the solution. On a regular basis, VAA seeks out employee feedback and applies those insights to our continual improvement efforts. Make an Impact. Community & Global Initiatives Package meals… raise a hammer… walk for animals… race canoes… dunk the CEO. From volunteer events to our annual community fundraising drive, to charitable PTO, we stand behind paying it forward. VAA helps employees reach both their professional and personal goals. The opportunity for a hybrid work week is a huge benefit to employees and their quality of life. I really appreciate the overall company culture. I am respected for what I bring to the table and my opinions are valued. Every day, there’s a new project, new learning experience, and new challenges. There’s an incredible support system from my mentors and senior engineers. VAA helps employees reach both their professional and personal goals. The opportunity for a hybrid work week is a huge benefit to employees and their quality of life. I really appreciate the overall company culture. I am respected for what I bring to the table and my opinions are valued. Department: IT Full Time - On-site Minneapolis, Minnesota, United States - 55441 Description IT Support Specialist (On-site) Location: This is a full-time, on-site position in our Minnetonka, MN office, Monday - Friday 8:00 a.m. – 5:00 p.m. Our growing firm is seeking passionate problem-solvers who are driven to make a real impact. We're hiring an IT Support Specialist! The IT Support Specialist provides technical assistance and support related to VAA's environment by responding to end-user questions, monitoring day-to-day operations, isolating problems, and identifying and implementing solutions. Your role: Provide first-level technical assistance to staff related to software programs and hardware, such as laptops, desktops, printers, scanners, and mobile devices. Document, track and respond to all support requests through the IT ticketing system, escalating complex issues to systems, network, or vendor resources as appropriate. Image, configure, deploy, and retire computers and devices, and install and upgrade hardware and software. Support employee onboarding and offboarding, including account setup, equipment provisioning, new user orientation, and timely removal of access. Manage user accounts, groups and permissions in Active Directory, Microsoft Entra ID, and other systems. Support device enrollment, compliance, and application deployment through Microsoft Intune. Apply operating system and software updates and security patches and support multi-factor authentication (MFA) and access‑control practices. Support SharePoint Online sites and permissions. Monitor endpoints, alerts, and backups. Troubleshoot basic network and connectivity issues, including Wi‑Fi, VPN, and wired connections. Support conference room and Microsoft Teams meeting technology. Train end-users, as needed, on hardware functionality and software programs. Create and maintain knowledge base articles and documentation for common issues and procedures. Help document and maintain an inventory of IT assets and software licenses. Participate in IT projects. Your resume must include: Minimum of three years of professional IT experience, including at least two years providing end‑user support in a Microsoft 365 and Windows environment Starting Salary Range: $25.00 - $40.00 . A variety of factors are considered when determining an offer including, but not limited to, market data, geographic location, experience, and specialized skills. Benefits: Health, dental, vision, life insurance, profit‑sharing, 401(k), paid leave, and more! Get to Know VAA VAA is an Engineering, Planning and Design firm specializing in commercial projects, bulk commodity‑handling facilities, and structures for value‑added processing, manufacturing and distribution. VAA is one of the industry's leading firms, combining nearly a half‑century of excellence with a vibrant, future‑focused energy. We serve a diverse portfolio of clients, ranging from multinational corporations to local municipalities to individual farms and businesses. Hear first‑hand what it's like to work here, the range of opportunities you can find and the wealth of resources that will support you - both professionally and personally: Why VAA? It's not all calcs and CAD around here. Join your peers for a chili cookoff or homebrew tasting... get an opportunity to dunk the CEO during our annual Community Caring Campaign. Take advantage of charitable PTO to volunteer for organizations you're passionate about. At VAA, we're committed to building community from within and making a difference in the communities where we live and work. Support for life/work balance: flexible schedule options, onsite gym, Employee Assistance Program, and fun opportunities for friendly competition Ongoing professional development, including mentoring, online learning and tuition reimbursement. An award‑winning workplace, recognized by USA Today as a national 2024, 2025 and 2026 Top Workplace USA and by the Star Tribune as one of Minnesota's Top 200 Workplaces (2022/2023/2024/2025/2026). Your career. Your talents. Your network. #VAA #IT #ITSupport #ITSupportSpecialist 2024-2026 National recognition based on employee survey results 2022-2025 National recognition based on employee survey results 2022-2025 National recognition based on employee survey results 2026 Recognition in Top Workplaces Industry & Occupation Awards based on employee survey results. 2024-2025 National recognition based on employee survey results. 2022-2026 Local recognition based on employee survey results How OUR HIRING PRocess Works 1 Apply 2 Application Review Interview 4 Offer 5 Prepare to Start Frequently asked questions At VAA, you’ll be part of a collaborative team where people share ideas, solve complex challenges and grow together. Our employees may work across disciplines and markets while building relationships with coworkers and clients that extend beyond individual projects. What types of career opportunities are available at VAA? What industries and projects does VAA work in? How does VAA support professional growth and career development? What benefits does VAA offer? Does VAA offer a hybrid work environment? How does VAA help employees build connections outside their immediate teams? How do I apply for a position at VAA? If you need an accommodation as part of the employment process, please contact Human Resources at View email address on click.appcast.io or by calling763.559.9100 and asking for an HR representative. #J-18808-Ljbffr Vaa, Llc.