Bell Captain

Join to apply for the Bell Captain role at MOLLIE ASPEN Base pay range $25.00/hr – $25.00/hr Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down‑to‑earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes. Designed by award‑winning studio Post Company, MOLLIE’s interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad – a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand‑dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld. The Bell Captain is a key leadership position within the Front Office team, responsible for overseeing bell and door operations while ensuring an exceptional arrival and departure experience for every guest. This role combines hands‑on guest service with staff supervision, operational coordination, and service excellence, acting as a liaison between bell services, the front desk, concierge, and valet. The Bell Captain sets the tone for professionalism, efficiency, and hospitality, leading by example to deliver consistent, high‑quality service aligned with the property’s standards. Leadership & Supervision Supervise and coordinate daily activities of bell staff, including bell attendants and door staff. Assign shifts, breaks, and daily responsibilities to ensure adequate coverage at all times. Lead by example in professionalism, guest service standards, and appearance. Coach, train, and mentor bell staff on service protocols, safety procedures, and guest interaction. Monitor performance and provide feedback; elevate disciplinary issues to management when necessary. Guest Service & Experience Ensure a seamless arrival and departure experience for all guests. Personally greet VIPs, repeat guests, and special‑needs guests when appropriate. Handle guest requests, inquiries, and complaints promptly and professionally. Coordinate luggage delivery, storage, and retrieval with accuracy and care. Maintain a high level of service consistency aligned with brand or property standards. Operations & Coordination Act as the primary liaison between bell services, front desk, concierge, housekeeping, and valet. Coordinate room readiness and luggage delivery timing with the front desk and housekeeping. Oversee proper handling of guest property to prevent loss or damage. Manage traffic flow and ensure safe, efficient guest loading/unloading. Ensure bell carts, storage areas, and entryways are clean, organized, and presentable. Administrative & Reporting Responsibilities Maintain logs for luggage storage, guest requests, and incident reports. Track staffing needs and assist management with scheduling and labor planning. Communicate daily service updates, group arrivals, and special events to the team. Assist with onboarding and training documentation for new bell staff. Safety, Compliance & Standards Enforce safety procedures related to lifting, equipment use, and guest interactions. Ensure compliance with hotel policies, security protocols, and local regulations. Maintain awareness of emergency procedures and assist during evacuations or incidents. Uphold grooming, uniform, and conduct standards at all times. Knowledge, Skills, and Abilities Excellent guest service and problem‑resolution skills. Understanding of Point of Sale (POS) systems. Ability to handle multiple tasks and work under pressure. Ability to work flexible schedules, including weekends, evenings, and holidays. Strong leadership and interpersonal skills. Requires standing for extended periods, walking, pushing, lifting to 25 pounds, bending, and reaching. Must have a valid driver’s license. Education and Experience High school diploma or equivalent. 3+ years of work experience in hospitality. Ability to move, lift, carry, push, pull, and place objects that weigh 50 pounds or less without aid; assistance is required for objects over 50 pounds. Benefits Annual and Seasonal Bonus Opportunities Medical/Dental/Vision coverage Hotel Discounts Employee Assistance Program IRA Retirement Plan Paid Vacation, Sick and Volunteer Days Employee Incentive Programs Tuition Assistance Paid Bus Passes Ski Pass For more information, contact: View email address on click.appcast.io View phone number on click.appcast.io HayMax Lodging LLC DBA MOLLIE Aspen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr