Engagement Specialist (Senior Focused)

Job Description

Job Description

OUR CULTURE:

At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

The Engagement Specialist is responsible for building relationships with senior members to increase participation, connection, and overall engagement in YMCA programs. This role focuses on outreach, member support, and creating a positive experience that encourages consistent program usage and community connection.

ESSENTIAL FUNCTIONS:

• Build and maintain meaningful relationships with senior members through weekly outreach to support engagement and retention.

• Conduct consistent outreach to current and prospective members to promote programs and services.

• Welcome, orient, and connect new senior members to appropriate programs and resources.

• Encourage participation through follow-up and ongoing support.

• Accurately track member interactions, outreach efforts, participation activity, and report timely.

• Monitor attendance and identify opportunities to improve engagement.

• Collaborate with membership and program staff to support growth and retention strategies.

• Provide feedback to leadership on member needs and trends.

• Support a welcoming and inclusive environment aligned with YMCA values.

QUALIFICATIONS:

• Highschool diploma or equivalent.
• 2 years’ experience in customer service.
• Strong organizational skills and attention to detail.
• Basic proficiency in Microsoft Office applications, including Excel, and data tracking systems required.
• Excellent communication and relationship-building skills, particularly with senior adults.
• Ability to handle confidential information with discretion and professionalism.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee is regularly required to sit and remain stationary, and must also be able to move around the work environment
• The employee is regularly required to process information on paper and digital platforms
• The employee is regularly required to enter information into software systems and file physical documentation
• The employee must occasionally lift and move up to ten pounds
• Specific vision abilities required by this job include close vision and the ability to adjust.
• The noise level in the work environment is usually moderate.

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $18.50-$20.50 DOE

WHAT YOU GET FROM WORKING AT THE YMCA:

• Frequent opportunities to make a difference in the lives of youth, adults, and senior members.
• Free YMCA membership: Free individual membership for employees regularly scheduled under 19 hours/week, plus program discounts. Employees regularly scheduled 20 or more hours/week receive a free family membership, plus program discounts.
• Paid sick time accruing at 1 hour every 40 hours worked.
• Paid vacation time accruing based employment status and length of service (starting at 7.66 hours/month, 11 days per year)
• 10 paid holidays recognized by the Association
• Up to two hours of Child Watch services per day, per child while the employee is on site and working.
• Flexible scheduling : Our broad hours allow for a variety of shift options morning, daytime, evening, and weekend shifts may be available to match your availability.
• Something new and exciting to learn and work with every day.
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)

The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Apply today!