Maintenance Renewal Specialist - Cisco

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Maintenance Renewal Specialist (MRS) is responsible for assisting Client Operations Specialists (COSs) and Client Directors (CDs) in requesting and pricing maintenance renewals across all technologies, with a specialized knowledge of the Cisco SMARTnet renewal process. MRS develops and maintains strong pre and post-sales contact with maintenance vendors in order to facilitate positive and productive long-term relationships. Quickly resolves issues/problems through independent thinking and by making judgment calls based on interactions/experience with maintenance vendors.

Responsibilities:

• Can easily create and validate quotes in CCW-R, work in PXP, open cases in CS Hub, and has an in-depth understanding of the Cisco SMARTnet renewal process
• Comfortable quoting complex renewals and leveraging industry knowledge to maximize margin when in a competitive situation
• Manage transaction lifecycle from quote to cash - identify account requests and coordinate/ manage internal support team resources to ensure customer satisfaction
• Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
• Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers
• Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
• Provide 'value-add' services to maintenance customers as requested (SN# swap, site/address change, maintenance schedules, contract summary reports.)
• Receive, track, and import renewal data into renewal database
• Error check completed renewals
• Proactively quote upcoming renewals and provide accurate visibility into current quarters renewal opportunities

Qualifications:

• Bachelor's degree is preferred or equivalent experience
• 3-5 years of Maintenance Support preferred - in the Technology Industry is preferred
• Open to various backgrounds
• Ability to understand/analyze client needs and link them to company offerings
• Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
• History of working in a high volume, fast-paced sales environment required
• Strong verbal and written communication skills; ability to articulate needs and also understands Cisco's acronyms
• Ability to instantly build rapport
• Strong interpersonal skills to effectively interact with all levels of internal and external clients
• Organizational skills
• Time management ability
• Adaptable/Ability to react to situations
• Ability to work independently on projects with minimal supervision
• Work effectively and efficiently under pressure
• Understands general business principles
• Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
• Experience with Salesforce or other CRM preferred
• Outstanding multitasking skills
• Desire to learn and understand the business process from beginning to end
• Strong work ethic with respect for work/life balance and positive work environment
• Good people skills and strong backbone to stand firm in sales-centric environment
• Positive can do attitude

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on click.appcast.io. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.