Technical Delivery Manager

Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work Manage and govern the intake of technical requests across Monday.com, Freshservice, and other approved channels Review incoming requests to clarify the business problem, desired outcome, priority, acceptance criteria, dependencies, and stakeholder decisions Translate business needs into actionable technical work Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, dependencies, and engineering-support tickets Gatekeep work entering the development queue and prevent incomplete, duplicative, unapproved, or poorly defined requests from disrupting priorities Establish priorities with business and technology leaders Coordinate work through discovery, design, development, testing, release, and closure Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings Identify and drive resolution of blockers, stalled decisions, dependencies, scope changes, and resource conflicts Coordinate Freshservice-originated development work and ensure tickets are tracked, communicated, and closed Protect the development team from unnecessary interruptions and context switching Ensure Monday.com boards and workflow tools accurately reflect status, ownership, priority, risks, dependencies, and next actions Provide progress, risk, decision, delivery, and priority updates to leadership and stakeholders Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams Help establish delivery standards for readiness, acceptance criteria, testing, release readiness, documentation, and post-release validation Support adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and flow-based delivery practices Continuously improve technical work intake, prioritization, delivery, communication, and measurement Requirements 3–5 years of experience in technical project management, delivery management, program management, business analysis, product operations, or a similar role supporting software development teams Experience bridging business stakeholders and technical teams when requirements are incomplete or priorities compete Understanding of the software development lifecycle and ability to follow technical discussions and identify misaligned requirements, dependencies, or solutions Strong discipline managing backlogs, priorities, dependencies, risks, decisions, milestones, and stakeholder communication Experience maintaining Monday.com, Jira, Azure DevOps, Freshservice, or similar systems Ability to distinguish operational support issues, defects, enhancements, projects, and product or architectural decisions and route them appropriately Ability to turn loosely defined requests into clear, actionable work Confidence facilitating conversations with executives, business leaders, engineers, designers, support teams, and external partners Clear and direct communication skills Ability to push back constructively when work is not ready, priorities are unclear, scope expands, or new requests disrupt committed work Ownership of follow-through on stalled decisions, blockers, and missed commitments Ability to bring structure to developing intake, prioritization, development, testing, and release-management practices Collaborative, practical, organized, low-ego approach with a bias toward helping the broader team succeed Experience coordinating websites, e-commerce, customer-facing digital, or multi-brand development work is helpful but not mandatory Experience with Freshservice or ServiceNow is helpful but not mandatory Experience designing or improving intake, prioritization, backlog, release-management, or demand-management processes is helpful but not mandatory Experience supporting a transition from sprint-based Agile to Kanban or continuous delivery is helpful but not mandatory Experience with cycle time, throughput, aging work in progress, cumulative flow, or other delivery-performance metrics is helpful but not mandatory Background in business analysis, software development, UX, QA, IT operations, or technical support is helpful but not mandatory Experience in storage, real estate technology, retail, e-commerce, or multi-location operating environments is helpful but not mandatory PMP, PMI-ACP, PSM, CSM, or Kanban-related credentials are helpful but not required Core Competencies Demonstrates expertise in technical project management and delivery management, with a strong focus on stakeholder communication, backlog management, and the software development lifecycle. Proficient in translating business needs into actionable technical work while ensuring effective prioritization and coordination across teams. Highest-signal resume keywords Technical Project Management Stakeholder Communication Backlog Management Software Development Lifecycle Monday.com Management ATS Optimization Keywords Hard Skills Technical Project Management Backlog Management Requirements Analysis Agile Methodologies Kanban Practices Delivery Management Risk Management Dependency Management Acceptance Criteria Definition Release Management Soft Skills Clear Communication Collaboration Organizational Skills Facilitation Skills Problem-Solving Certifications & Qualifications PMP PMI-ACP PSM CSM Industry Keywords Software Development E-commerce Digital Development Business Analysis IT Operations Tools & Technologies Monday.com Freshservice Jira Azure DevOps ServiceNow #J-18808-Ljbffr