Admissions & Registration Specialist (Enrollment Services)

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom. Reporting to the Associate Director, Enrollment Services, we are seeking an Admissions & Registration Specialist (ARS) who will play a vital role as families and students navigate through the eligibility, admission and registration segments of the enrollment. As a gateway to CTY programs and offerings the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting, and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, excellent proactively solve problems, manage multiple projects simultaneously with high levels of accuracy. Specific Duties and Responsibilities Application Management & Admissions/Eligibility Reviews student prerequisite information and test scores and enters approved scores into student information system. Proactively resolves customer issues including access to the CTY family portal and registering for courses. Communicates with families to determine eligibility for CTY programs and manages requests for exceptions. Coordinates admission functions for new and returning students including eligibility for course registration. Records Management & Student Services Maintains student records in the student information system. Updates student and family records including merging duplicates, grade corrections and demographic information. Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records. Registration & Course Management. Coordinates all registration functions such as new and returning student registration, transfers, drops, enrollment certifications, cancellations for non-payment, reinstatements and third-party group registrations. Data entry of CTY course offerings, site information, tuition and fees. Works with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses. Miscellaneous Resolves all incidents and requests within defined SLA. Provides substantive reports, quality control and data analysis. Serves as a primary tester SIS enhancement. Assists with the training of new employees as needed. Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records. Special Knowledge, Skills, and Abilities Microsoft Office Suite with advanced Excel skills. Proficient with SharePoint and effective use of advanced software applications. Outstanding customer service skills including effective listening. Excellent interpersonal skills with ability to work collaboratively as part of a team. Ability to work effectively with staff, parents and students from a variety of diverse backgrounds. Familiarity of federal, state and local laws and regulations pertaining to student privacy. Knowledge of standardized tests for grades k-12. Exceptional verbal, written and interpersonal communication skills. Demonstrated organizational skills with proven ability to prioritize workload. Adaptable to changes in technology. Familiarity with CampDocs and Freshdesk. Ability to analyze and collaborate on innovative solutions and the implementation of solutions. Bi-lingual skills preferred. Experience with SIS preferred. Minimum Qualifications High School Diploma/GED required. Four years' administrative/academic related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Bachelor's Degree strongly preferred. Experience in registration, financial aid or student records preferred. Classified Title: Admissions & Registration Specialist Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $21.25 - $36.90 HRLY ($50,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday / 8:30 - 5:00 pm FLSA Status:Non-Exempt Location: Hybrid/Mount Washington Campus Department name: CTY Enrollment Services Personnel area: Academic and Business Centers #J-18808-Ljbffr Johns Hopkins University