PBX Operator

Telecommunication Equipment OperatorResponsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.Minimum Qualifications: Education, Certification, and/or Licensure1. High school diploma or equivalent.Preferred Qualifications: Education, Certification, and/or Licensure1. One (1) year experience in customer service.Core Job Duties and Responsibilities1. Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians. 2. Receives incoming calls and connects them as requested. 3. Monitors alarms such as fire, emergency, security, and telecommunications equipment. 4. Announces emergency codes and activates pagers and other communication devices. 5. Relays and route written and verbal messages. 6. Identifies problems with communication devices and takes appropriate action. 7. Documents required information in appropriate logs 8. Utilizes crisis intervention skills when dealing with callers/emergency situations.Physical Requirements1. Able to sit for extended periods of time. 2. Able to read and write legibly.Working Environment1. Standard office environment.Skills and Abilities1. Strong written and verbal communication skills. 2. Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc. 3. Ability to multi-task and handle multi-line phone system. 4. Ability to respond to emergency situations in a calm, professional manner.Scheduled Weekly Hours: 40Shift: Night (United States of America)Exempt/Non-Exempt: United States of America (Non-Exempt)Company: THOM Thomas HospitalsCost Center: 6244 THOM SF SecurityAddress: 333 Laidley Street Charleston West VirginiaEqual Opportunity EmployerWest Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.