Operational Excellence Manager

Key Responsibilities 1. Lead Execution of Strategic Initiatives Own execution of high-impact initiatives across Sales, Operations, and Finance tied to company priorities Break down complex problems into structured action plans with clear milestones and ownership Drive initiatives such as Lead-to-Cash optimization, contract pricing improvements, service execution enhancements, and IT partnerships Track progress, surface risks, and ensure delivery of measurable outcomes 2. Process Improvement & Operational Efficiency Identify inefficiencies across quoting, installation, service workflows, and contract lifecycle processes Design and implement standardized, scalable processes Reduce manual effort and eliminate redundancy Improve key cycles including lead-to-order, install-to-bill, and service-to-resolution 3. Systems Enablement & Adoption Process improvement and project management experience Support Salesforce and operational system optimization through rollout Ensure workflows are embedded into systems to drive consistent execution Train CRA team members, monitor adoption, and identify gaps 4. Contract & Revenue Optimization Support Support contract renewal tracking, CPI adjustments, and pricing consistency initiatives Assist in building workflows for contract lifecycle management Identify margin improvement opportunities through pricing discipline 5. Territory & Service Network Optimization Analyze sales and service territory performance Improve territory coverage, density, and productivity Align territories with demand, asset deployment, and service requirements Analyze vendor performance across cost, quality, and responsiveness Support development of vendor scorecards and KPIs Identify opportunities to improve vendor utilization and reduce cost per job 7. Integration Execution Support execution of Day 1–100 plans for integrations Coordinate cross-functional integration tasks Track milestones, risks, and dependencies Maintain and improve integration playbooks Build and maintain dashboards for contract, sales, service, and vendor performance Support weekly and monthly operating reviews Identify trends, risks, and performance gaps 9. Cross-Functional Coordination & Execution Partner across departments to align company priorities and execution timelines Identify dependencies and remove blockers Ensure initiatives are coordinated and executed efficiently Preferred Qualifications Bachelor’s degree in business or 5+ years of equivalent experience Experience in service-based, logistics, or asset-intensive industries Exposure to Salesforce CRM, ERP’s, Workday, Monday.com systems Experience supporting system implementations or digital transformation initiatives Experience supporting mergers & acquisitions or integration projects Strong analytical skills with proficiency in Excel or data tools Demonstrated ability to work in fast-paced, high-growth environments #J-18808-Ljbffr