Shipping & Customer Service Coordinator

Job Description

Job Description

Shipping & Customer Service Coordinator
Location: Sussex, WI

I'm partnering with a growing machining job shop in Sussex, WI looking to add a Shipping & Customer Service Coordinator to their team. This is a hands-on role supporting both customer communication and shipping/logistics operations.

What you'll be doing:

• Enter customer orders and product information into the system with a high level of accuracy
• Maintain and track inventory to ensure data integrity and availability
• Coordinate outbound shipments, including scheduling trucks and carriers
• Prepare and process shipping documentation, including bills of lading
• Communicate with customers regarding order status, updates, and questions
• Work closely with production and internal teams to ensure timely delivery
• Support general administrative and coordination tasks as needed

✅ What we're looking for:

• Prior experience in customer service, shipping/logistics, or manufacturing support role
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced, hands-on shop environment
• Experience with ERP or order entry systems preferred
• Strong communication skills-both written and verbal
• Ability to balance multiple priorities and stay on top of deadlines

Why consider this role:

• Variety in day-to-day responsibilities
• Close interaction with both customers and internal teams
• Opportunity to make an immediate impact in a growing operation
• Stable, team-oriented manufacturing environment

If you're someone who enjoys staying organized, communicating with customers, and keeping things moving operationally, I'd love to connect.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $21.00 to $24.00 per hour

Search managed by: Melissa Braaten-Krueger

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.