Personal Injury Intake Case Manager

Personal Injury Intake Case Manager

Join an Award-Winning Plaintiff Personal Injury Law Firm

At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to building a team of exceptional legal professionals who are passionate about serving injured clients, delivering outstanding service, and making a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where our Intake Case Managers are empowered to take ownership of their caseloads, build strong client relationships, and proactively move cases forward. Every case is managed with urgency, compassion, and attention to detail because we understand that the work completed during the pre-litigation stage lays the foundation for successful case outcomes.

We don't hire people who simply answer phones—we hire proactive case managers who take ownership, solve problems, and advocate for our clients from the very beginning of their legal journey.

If you are an experienced Plaintiff Personal Injury Intake Case Manager who thrives in a fast-paced, high-volume environment, enjoys building relationships with clients, coordinating medical treatment, managing insurance and property damage matters, and driving cases toward demand readiness, we invite you to join The Ward Law Group.

Job Description

Position Overview

The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment and demand readiness.

This is a high-volume, production-driven position responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the early stages of their case.

The successful candidate will proactively coordinate medical treatment, communicate with insurance adjusters, manage property damage claims, maintain accurate documentation, and ensure each case progresses efficiently toward demand preparation.

This is not an intake or customer service position. The ideal candidate has direct experience independently managing Plaintiff Personal Injury pre-litigation cases and understands how to move cases forward while maintaining exceptional client service.

This is a full-time onsite position located in Miami Lakes, Florida.

Qualifications

• Minimum 2 years of recent Plaintiff Personal Injury pre-litigation case management experience.
• Minimum 1 year working within a Plaintiff Personal Injury law firm.
• Experience independently managing Plaintiff Personal Injury cases from intake through demand readiness.
• Experience handling bodily injury (BI) claims.
• Experience communicating directly with insurance adjusters.
• Experience coordinating medical treatment and provider follow-up.
• Experience managing property damage claims, including total loss, rental coordination, diminished value, and PIP.
• Experience requesting and reviewing medical records and bills.
• Experience preparing files for demand or attorney review.
• Experience managing a high-volume caseload of approximately 300 or more active files.
• Experience handling 50 or more inbound and outbound client communications daily.
• Experience using Litify (Salesforce) or a comparable legal case management system.
• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in Miami Lakes.