Customer Service Representative

Company Overview T he HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading-edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources to our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities We're seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management.

• Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
• Process and review tax returns, forms, applications, and payments daily.
• Notify, review, and resolve outstanding taxpayer compliance issues.
• Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
• Reconcile and report on all tax revenue activities monthly.
• Resolve revenue discrepancies through identification, explanation, and communication procedures.
• Analyze and review taxpayer data for refunds and potential audits.

Skills and Qualifications

• Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
• Excellent verbal and written communication skills and ability to manage a large call volume.
• Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
• Proven high level of accuracy and review in data entry and analysis.
• Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
• Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.

Preferred Qualifications

• Previous revenue or tax collection experience.
• Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.

Compensation The starting base salary for this Fresno, CA position is expected to be between $18.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits

• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program
• Paid time off for Vacation, Sick, and Holidays
• Employee Stock Ownership Plan (learn more about the HdL ESOP at: ( )

Compensation details: 18-20 Yearly Salary PIaf7f f- Hinderliter de Llamas & Associates