Service Coordinator

Service Coordinator Monroe, NC

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job we provide an environment for growth, innovation, and meaningful contributions. Here's why our team loves being part of ASSA ABLOY:

1. Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you're solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

3. Career Growth & Development

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

As a Service Coordinator/Dispatcher, you will be the central point of communication between customers, technicians, and internal teams. This role is responsible for managing service requests, scheduling technicians through FMP360, processing customer data in BAAN, and ensuring accurate, timely service execution. You will also support quoting, parts ordering, and communication with key accounts, while helping maintain efficient operations and a high level of customer satisfaction.

Key Responsibilities:

• Responsible for all aspects of customer service including but not limited to; answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required).
• Effectively collect all required service call information including but not limited to; confirming billing address, confirming purchase order number if required, service call details and ensuring this information is clearly relayed in BAAN when entering service call.
• Provide feedback on status of orders to customers and Key Account group.
• Forward new equipment sales leads to Sales Representatives.
• Maintain monthly reports for key customers as instructed by Dispatch Supervisor.
• Act as the liaison between production and sales.
• Assist with the phone team to answer corporate calls.

What You Will Need:

• Associate's or Bachelor's degree preferred
• Computer ability: Word, Excel, PowerPoint
• Experience working in a fast-paced environment
• Professional appearance
• Pleasant telephone voice
• Positive attitude
• Grace under pressure. Ability to juggle many projects simultaneously.
• Organized
• Self-motivated
• Ability to take direction well
• Excellent verbal communication skills
• Ability to work well within a group
• High-energy, results-oriented approach
• Reliable and disciplined
• Dependable. Consistent attendance and punctuality are a must.
• Overtime may be required from time to time and will be paid out as per company overtime policy. Overtime authorization required

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.