Account Manager

Account Manager

Meridian Title is one of the nation's largest independent title agencies with nearly 90 years of experience providing title insurance coverage, escrow closings, and real estate related services. We combine that history with technology and innovation to provide the best experience for our clients. We are currently seeking an energetic and dedicated Account Manager based in St. Joseph, Michigan.

This role is responsible for driving revenue growth by managing a portfolio of customer relationships and developing new business opportunities. The position focuses on protecting and growing key accounts while leading consultative sales conversations that clearly position Meridian Title's differentiated value. This role is accountable for building a strong pipeline, increasing market share, and delivering a best-in-class customer experience. This selected candidate will serve as a market expert within their assigned territories, leveraging Meridian Title's core processes, technology, and service standards.

Key Responsibilities

Business Development & Revenue Growth

• Prospect new customers and generate business opportunities
• Increase Meridian Title's market share within assigned accounts
• Maintain consistent prospecting and follow-up to build a strong, active pipeline
• Consistently meet or exceed individual performance metrics
• Execute Meridian Title's sales activity benchmarks consistently
• Build strong, loyal customer and internal relationships through attentiveness, expertise, empathy, resourcefulness, and value
• Retain at-risk relationships through timely intervention and effective objection handling
• Maintain a baseline monthly performance standard of 20 closed (paid) orders and $30,000 in revenue; overall sales goals are established annually and may be adjusted based on market conditions and business needs

Operational Alignment & Order Execution

• Submit accurate and complete title orders in a timely manner, following Meridian's established workflows and processes
• Partner with operations, processing, and closing teams to ensure seamless transactions from open to close
• Maintain visibility into file progress and proactively communicate with customers to enhance the closing experience

Industry Presence

• Deliver presentations, training sessions, and educational content to customers and partners on industry updates, regulatory changes, and Meridian's products, services, and processes
• Represent Meridian Title through community involvement, industry events, and strategic networking opportunities
• Stay current on market trends, regulatory updates, and industry developments impacting customers and transactions

What We Offer

• Healthcare (medical, prescription drug, dental, and vision)
• 401(k) savings plan
• Paid Time Off (PTO)
• Paid holidays
• Basic life insurance and AD&D insurance
• Paid medical leave
• Paid parental leave
• Voluntary benefits such as accident, hospital indemnity, critical illness, long-term and short-term disability

Equal Employment Opportunity (EEO)

Meridian Title Corporation provides equal employment opportunity to qualified persons regardless of race, color, gender, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Requirements

Key Skills and Competencies

• Customer Insight Selling Ability to challenge customer thinking, reframe problems, and drive action through relevant, value-based insights
• Client-Centered Communication Connects messaging and solutions directly to client priorities, delivering clear, compelling, and results-driven conversations
• Sales Cycle Execution Effectively manages the full sales process from prospecting to close, maintaining momentum and aligning next steps to drive decisions
• Emotional Intelligence & Composure Demonstrates strong self-awareness and professionalism; communicates with intention and remains effective under pressure
• Adaptability & Resilience Thrives in a fast-paced environment, embraces change, collaborates effectively, and maintains a growth-oriented, results-focused mindset

Qualifications

• Some college or associate's degree preferred
• Valid driver's license, reliable transportation, and current auto insurance in good standing
• Active state notary and title insurance license (as required by state and/or willingness to obtain)
• Experience delivering presentations and public speaking preferred
• Strong local market knowledge
• Minimum of 2 years of sales experience with direct client interaction; preferred candidates have experience in the real estate industry (title and escrow, mortgage, builder/developer sales, property and casualty insurance, or home warranty)
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
• Basic understanding and use of social media platforms (Facebook, Instagram, LinkedIn)

Meridian Title Corporation