Customer Contract Admin Analyst (Must Have A/R Collections Exp)

Position : Customer Contract Admin Analyst

Location : San Diego, CA

Duration : 12 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Sales Support

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work hours M-F 8 hours standard; Hybrid Model: M,T, Th in the office, W & F, remote

Job Description:

Responsibilities include:

• Supporting a newly acquired business from an order to cash process including but not limited to contracting, quoting, billing, and collection
• Interacting and proactively communicating with MMS Dispensing team members to ensure a complete contract process for Customer Orders.
• The contract process includes, but is not limited to, Master Agreements, Customer Orders, Purchase Orders, Implementation Schedules, and invoices
• Generating a segment of both internal and external revenue generating Customer Orders
• Coordinating product proposals and aligned requirements for product platforms and their detailed configurations
• Maintaining an up-to-date knowledge of product offerings, policies and procedures, and purchase acquisition/marketing programs
• A working knowledge of US Antitrust laws, HIPAA laws, Sarbanes Oxley rules, Internal Audit procedures, and regulatory controls
• A working knowledge of both pre- and post-signature capital contracting processes including installation, billing/revenue management, and maintenance of equipment and how each of those post-execution processes are related
• A general understanding of capital equipment revenue recognition guidelines and accounting principles
• Generating and understanding reporting on contracting activities, outstanding sales, pending deal elements, billing data, and other related information
• Contract review, risk mitigation, and regulatory compliance, including, but not limited to, evaluating, and enforcing all necessary and required pre-contractual requirements and escalating when necessary

Requirements:

• Bachelor’s degree from a Regionally or Nationally Accredited University (relevant experience may be considered as a substitute for education requirement)
• Proficiency in Microsoft applications and Customer Relationship Management software (e.g., Teams, Excel, SharePoint, Salesforce, and SAP)
• Strong organizational skills (must be highly organized and detail-oriented)
• Communication skills (including exemplary customer service practices)
• The ability to successfully communicate at all business levels with both internal and external partners, be able to manage complex tasks, and make independent recommendations
• General understanding of commercial contract process, including contract strategy development, pricing, billing, invoicing, product technology, quoting, and policy development
• Excellent Written and Verbal communication skills– internal – at all management levels; not customer facing