Integration Manager

Description

Job Title: Integration Manager

Department: IT

Reports To: Sr. Director, WMS

Position Type: Full Time Exempt

Purpose of Position

Lead the development, maintenance, and support of integration applications and processes to ensure operational effectiveness and efficiency in meeting customer goals. Manage the Integration team and related technologies, providing strategic oversight, technical guidance, and mission-critical information systems support across the company.


Position Competency

1. Ability to analyze, prioritize, and resolve complex operational, system, and integration issues in a fast-paced distribution environment.

2. Strong leadership and team development skills with the ability to influence cross-functional stakeholders and drive organizational alignment.

3. Excellent communication and escalation management skills, including the ability to communicate technical and operational impacts to executive leadership.

4. Strong knowledge of Warehouse Management Systems (WMS), warehouse operations, and supply chain processes; Softeon WMS experience preferred.

5. Expertise in system integration technologies, including APIs, middleware, messaging platforms, and enterprise application connectivity.

6. Strong understanding of warehouse automation technologies, including WCS, WES, MHE, robotics, and related control systems.

7. Advanced analytical and problem-solving skills, including experience with SQL, data analysis, and performance reporting.

8. Proven project and program management capabilities with the ability to lead multiple strategic initiatives and competing priorities simultaneously.

9. Ability to establish integration standards, governance, and best practices while ensuring system reliability, scalability, and operational continuity.

Strategic mindset with the ability to develop technology roadmaps, drive continuous improvement, and align integration solutions with business objectives.

Role Expectations

1. Leadership and Organizational Development

a. Ensure appropriate succession planning and cross-training for all mission-critical integration build & support, to include integration with customers, automation and support functions.

b. Build, develop, and mentor a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.

c. Establish clear priorities, objectives, and performance expectations for the Integration team.

2. Technology Strategy and Continuous Improvement

a. Continuously evaluate emerging technologies, integration platforms, and automation solutions to improve operational efficiency, scalability, and system performance.

b. Develop and maintain an integration and automation roadmap aligned with business objectives and growth initiatives.

c. Identify opportunities to streamline processes, improve data quality, and reduce manual intervention across systems and operations.

3. Business Partnership and Stakeholder Engagement

a. Partner with Operations, Engineering, IT, and business leaders to understand operational requirements and define integration priorities.

b. Provide regular updates to senior leadership regarding integration initiatives, system performance, project status, risks, and improvement opportunities.

c. Serve as the primary escalation point for critical integration and automation issues impacting business operations.

1. Project and Program Management

a. Lead the planning, execution, and delivery of integration and automation initiatives, ensuring alignment with business goals, budget requirements, and implementation timelines.

b. Establish project governance, resource requirements, risk assessments, and success metrics for all strategic initiatives.

c. Communicate project risks, milestones, and delivery concerns to leadership in a timely manner and develop mitigation plans when necessary.

2. Integration, WMS, and Automation Accountability

a. Maintain overall accountability for the stability, performance, and supportability of integrations between WMS, automation platforms, ERP systems, transportation systems, customers, vendors, and business applications.

b. Ensure monitoring processes are in place to proactively identify, escalate, and resolve integration failures, data discrepancies, and system performance issues.

c. Govern integration standards, development practices, testing procedures, deployment protocols, and documentation requirements.

d. Partner with software vendors, automation providers, and third-party support organizations to evaluate enhancements, implement upgrades, and resolve system issues.

Regularly review system performance, transaction volumes, and operational metrics to identify opportunities for optimization and continuous improvement.