Supervisor Clinic Operations - Primary Care

Position Summary Department: 01120 AMG Spring Street - Family Medicine Position: Full Time Benefits Eligible: Yes Hours Per Week: 40 Schedule: Monday‑Friday 1st shift hours. Supports primary care clinics at three sites across Racine, WI: Caledonia (Douglas Ave), Spring Street, Green Bay Rd. Pay Range: $35.50 - $53.25 Major Responsibilities Supervises the day-to-day activities of non‑physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary. Oversees all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary. Schedules non‑physician staff ensuring that staff is appropriately deployed among offices. Functions as a liaison between non‑physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Oversees the day‑to‑day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis. Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the business. Licensure, Registration, and/or Certification Required None required. Education Required Bachelor’s Degree (or equivalent knowledge) in Health Care Administration or a related field. Experience Required Typically requires 3 years of experience in a similar medical practice setting, including thorough knowledge of physician billing, accounting, and general medical office procedures. Knowledge, Skills & Abilities Required Basic knowledge of medical procedures normally associated with a clinic setting. Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution. Excellent interpersonal, communication, and organizational skills. Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. Intermediate computer skills, including experience using computer applications in a medical practice setting. Physical Requirements Must be able to sit, walk, and stand throughout each day. Exposed to a normal office environment. Operates all equipment necessary to perform the job. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in career development. Compensation Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and other team‑specific adjustments. Incentive pay for select positions. Opportunity for annual increases based on performance. Benefits and More Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. #J-18808-Ljbffr