Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of six. After graduating college, I immediately began my career with State Farm and eventually had the opportunity to take over the office. That experience gave me a strong appreciation for team development, customer relationships, and building a long-term career in the industry.

I’m a graduate of Clemson University with a B.S. in Financial Management. I have three children and enjoy spending time with family, attending Clemson football games, and being involved in youth sports activities with my kids. I stay active in the community through the Spartanburg County Chamber of Commerce, involvement with my local church, and supporting local businesses whenever possible.

Our agency offers involvement in the Aspirant program, a 401(k), PTO, and professional development opportunities. We’re committed to helping team members continue growing and building successful long-term careers.

Our office culture is collaborative, supportive, and focused on achieving goals together. We have a long-tenured team that works hard, supports one another, and values strong relationships both inside and outside the office. I’m looking for someone who is motivated, team-oriented, and driven to succeed long term. If you’re looking for a positive environment where you can grow and be part of a strong team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Davis Griffin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.