Case Manager

Job Description

Job Description

A faith-based nonprofit organization in Louisville is seeking a compassionate Case Manager to provide individualized support to individuals experiencing homelessness. This vital role combines advocacy, care coordination, and faith-based service to address housing, mental health, addiction, and other barriers, helping clients work toward stability and long-term independence.

Key Responsibilities

Client Assessment & Planning

- Conduct comprehensive assessments of client needs, including housing, health, income, and personal goals.

- Develop individualized service and housing plans in collaboration with clients.

- Monitor client progress and adjust plans to support long-term stability.

Advocacy & Resource Connection

- Connect clients with appropriate community resources such as shelters, healthcare, mental health services, and recovery programs.

- Advocate on behalf of clients with housing programs, government agencies, and service providers.

- Assist clients in navigating housing applications and overcoming barriers to permanent housing.

Crisis Intervention & Support

- Provide crisis intervention and de-escalation using trauma-informed and harm-reduction practices.

- Support clients in developing life skills, financial literacy, and self-advocacy to foster independence.

- Educate and empower clients around goal setting and resilience.

Collaboration & Documentation

- Work with multidisciplinary teams including healthcare providers, outreach workers, and housing specialists.

- Maintain accurate case documentation, service plans, and progress notes.

- Contribute to program development, best practices, and service workflows.

Learning Center Development

- Help establish a Learning Center by assessing client needs and skill gaps.

- Coordinate with community partners to source or develop classes in areas such as employment readiness, household management, and life skills.

Qualifications

- Bachelor’s degree in Social Work, Psychology, Human Services, or related field (preferred).

- 1–3 years of experience in case management, social services, homeless services, or behavioral health.

- Experience working with vulnerable populations impacted by homelessness, mental illness, substance use, and trauma.

- Knowledge of trauma-informed care, harm reduction, and strengths-based approaches.

- Familiarity with local housing systems, public benefits, and community resources.

-Strong communication, crisis management, and advocacy skills.

- Ability to work independently and collaboratively in fast-paced environments

Desired Traits

- Compassionate, client-centered, and mission-driven.

-Skilled in problem-solving, organization, and cultural sensitivity.

-Calm and steady in crisis situations.

- Dedicated to empowering individuals toward long-term success.

- Team-oriented but comfortable working independently in the field.

Spiritual Alignment

This position requires alignment with Christian values and practices, including:

- A personal relationship with Jesus Christ.

- Belief in the Bible as the foundation for faith and daily life.

- Agreement with the Exodus Statement of Faith.

- Active membership in a local evangelical church.

- A Christ-like attitude in speech, actions, and service to others.

Physical & Work Conditions

- Frequent sitting, standing, walking, and occasional lifting.

- Field-based and office-based work with community travel required.

- Regular interaction with individuals in crisis or unstable living situations.

Compensation

- $50,000–$55,000/year, depending on qualifications and experience

Thrive is an Equal Opportunity Employer.