Application Support Specialist

For more details, please connect with Rishabh Pandey at View email address on click.appcast.io or call at View phone number on click.appcast.io.

End Client: New York City Human Resources Administration (HRA) / Department of Social Services (DSS)

Job Title: Application Support

Duration: 36+ Months

Location: Brooklyn, NY 11238

Ceipal ID: SNY_HD021_RP

Job Code: Positions 21 and 22

Department: HASA Web Business Analysis and User Support

Scope of Project:

HRA is developing systems for HASA Housing and Homeless Services that support emergency-housing inspections, landlord agreements, vacant-apartment registration, client and family matching, apartment inspections, utilization tracking, and applicable New York State reimbursement. The browser-based and mobile-connected systems support landlords and clients, integrate pertinent documents with the HRA Imaging Repository, and comply with Local Law 73 multilingual requirements.

Responsibilities:

• Develop system-design specifications, solution-design documentation, and structured diagrams for database, communication, hardware, network, security, storage, and software configurations.
• Analyze existing systems; document improvements and alternative solutions; gather user requirements; and prepare user-requirement documents and system specifications.
• Develop operational, installation, and system-maintenance procedures, including guidance for upgraded database, hardware, operating-system, network, security, and client-server support processes.
• Work with MIS managers, senior programmers, support staff, and project managers to plan application implementation, enhancements, and changes.
• Create, test, maintain, and support in-house applications; design reports, audit trails, logs, and security mechanisms.
• Perform statistical analysis of system data and design operational and performance reports.
• Resolve user issues, coordinate follow-up with MIS team members, and provide technical assistance on complex program, database, and IT issues.
• Prepare tutorials, conduct user training, and facilitate periodic group meetings with meeting minutes and recommended short- and long-term solutions.
• Maintain system security, including user additions and updates, and safeguard sensitive vendor and contract information.
• Test programs and systems, integrate system modules, monitor IT quality-assurance standards, and coordinate data extracts and warehouse lookups.

Required/Preferred Skills:

A minimum of 4 years of experience with the following skill sets:

• Design and analysis for a Windows-based and Web based Applications
• Designing document management systems
• Designing Active Directory based security
• Designing telecommunications systems
• Designing workflow systems
• Designing payroll management systems
• Designing 3-tiered applications

• Computer system analysis & documentation and preparing user requirement document and system specification.
• Writing SQL to conduct statistical analysis on database systems and design operational / performance reports.
• Creating tutorials for computer applications and conducting user training.
• Managing day-to-day end user communication to ensure smooth and productive working relationships.
• Designing SQL Server 2008 databases, stored procedures and integration services.
• Designing Data transformation from one source to others using various tools.

Primary Skills:

• Web application support
• System analysis
• SQL reporting
• User training

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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