Installer Service Specialist

Compensation Pay Range: $11.13 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses; premiums may be paid in amounts ranging per hour in specific circumstances, and may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Work with installers/professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery. Route delivery specialists to ensure customers receive their orders in a consistent and timely manner. Ensure delivery vehicles are serviced and maintained according to company standards; complete all vehicle inspections on time and enter daily mileages into the delivery fleet management devices. Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and make sure all returns are tagged or labeled correctly. Assist on the front counter or retail counter as needed; help with backroom duties such as auto‑load, returns, stock, etc., as required. Assist with customer labor claims, making sure they are processed quickly and efficiently. Perform all other duties as assigned. Skills, Education, Knowledge and Experience Strong background in automotive mechanics. Above‑average communication skills. Hands‑on knowledge of automotive repairs. Ase Certification (desired). Fluency in multiple languages (Spanish highly desired). Experience with delivery fleet management preferred. Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting on day one. Optional Flexible Spending Account (FSA). Team Member Health/Wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact the accommodations team. #J-18808-Ljbffr