Leasing Agent

Job Description

Job Description

Leasing Agent

Northplace Apartment Homes - Salem, OR
Pay Range: $20.00-$24.00 per hour
Full-Time | Wednesday to Sunday | 9:00 AM to 6:00 PM, 60 min unpaid lunch

Do you love talking to people, building relationships, and turning a great conversation into a sale?

THE OPPORTUNITY 

Stratum is looking for an outgoing, motivated Leasing Agent who enjoys working with people, delivering exceptional customer service, and closing sales.

As a Leasing Agent, you'll be the first point of contact for prospective residents, answering phones, responding to inquiries, conducting apartment tours, and helping people find their next home. This is a fast-paced, customer-facing position where strong communication, follow-through, and a sales-driven mindset make all the difference.

Previous property management experience is not required. If you have a background in customer service or sales, enjoy talking on the phone, and are eager to learn, we'd love to hear from you!

WHY STRATUM? 

At Stratum, we're more than a property management company. We create communities where residents feel at home and employees can build meaningful careers. 

Our success is built on a foundation of integrity, accountability, teamwork, and service. We believe in doing the right thing, supporting one another, and continuously improving. Every team member plays an important role in our success. 

As a growing company, we're committed to creating opportunities for our employees to learn, develop, and grow with us. We value collaboration, recognize great work, and want our employees to feel supported in the work they do. 

WHAT WE OFFER 

• Competitive pay 
• Medical, dental, and vision insurance 
• Life and AD&D insurance 
• Voluntary supplemental insurance options 
• Pet insurance 
• Dependent Care Flexible Spending Account (FSA) 
• 401(k) with a 100% company match up to 4% 
• Employee Assistance Program available on day one for employees and immediate family members 
• Vacation and sick time accrual 
• Paid holidays, including your birthday 
• Cell phone stipend 
• Performance-based bonus opportunity 

WHAT YOU'LL DO 

Leasing & Sales

• Answer incoming calls, respond to leasing inquiries, and follow up with prospective residents.
• Build relationships, identify prospective residents' needs, and confidently present available apartments and community amenities.
• Conduct apartment tours and help turn interested prospects into residents.
• Process rental applications, prepare lease documents, and assist with move-ins and renewals.
• Support leasing goals through consistent follow-up, marketing efforts, and accurate prospect tracking.

Customer Service & Property Support

· Deliver friendly, professional service to residents, prospects, and vendors.

· Respond to resident questions and concerns and help resolve issues.

· Maintain accurate leasing records, communication logs, and activity reports.

· Help ensure model apartments, tour paths, and common areas are clean and welcoming.

· Assist with property inspections and other onsite responsibilities as needed.

· Assist with after-hours calls when required.

· Occasional business travel for work-related errands may be required.

• Oversee leasing activities, applications, resident files, lease agreements, renewals, and move-in and      move-out processes. 
• Review resident documentation for accuracy and completeness. 
• Manage rent collection, delinquency follow-up, required notices, and property reporting. 
• Address resident concerns, resolve problems, and promote positive resident relationships. 
• Coordinate maintenance requests, vendor services, inspections, and property upkeep. 
• Support marketing strategies, occupancy goals, and overall property performance. 
• Prepare accurate leasing activity, traffic, and weekly or monthly operational reports. 
• Assist with basic property upkeep, common-area cleanliness, and other onsite operational needs as assigned. 
• Occasional business travel to other properties or for work-related errands may be required. 

WHAT YOU’LL Bring 

Required Qualifications 

• High school diploma or equivalent. 
• Strong customer service and communication skills, particularly over the phone.
• A friendly, outgoing personality and the ability to build rapport with prospective residents.
• A sales-focused approach with the confidence to follow up, overcome objections, and close leasing opportunities.
• Strong organization, attention to detail, and basic computer skills.
• Ability to multitask, work independently, and contribute to a team environment.
• A current and valid driver's license, reliable transportation, proof of auto insurance, and an acceptable driving record are required.

Preferred Qualifications 

• Previous customer service, retail, hospitality, or sales experience.
• Previous leasing or property management experience.
• Familiarity with Microsoft Office 365.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 

This position combines office work with regular activity throughout the property. Duties include extended computer and phone use; sitting, standing, walking, bending, reaching, and repetitive hand movements; conducting apartment and community tours; and occasionally climbing stairs or ladders and lifting or moving materials weighing up to 50 pounds.  

ADDITIONAL INFORMATION 

• Employment is contingent upon successful completion of a background check. 
• Stratum participates in E-Verify to confirm employment eligibility. 
• Stratum is an Equal Opportunity Employer committed to maintaining an inclusive workplace. 

READY TO JOIN THE STRATUM TEAM? 

If you're looking for an opportunity to make an impact, grow professionally, and be part of a team that values integrity, accountability, teamwork, and service, we'd love to hear from you. 

Apply today and help people find a community they're excited to call home!